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    Production Support Engineer - Dallas, United States - Saxon Global

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    Description
    Dallas area preferred

    Production Support Engineer Job Description:

    • Develops innovation strategies, processes, and best practices.
    • Drives the execution of multiple business plans and projects.
    • Supports and ensures business objectives being met.
    • Leads the discovery phase of medium to large projects to come up with high level design.
    • Leads the work of other small group of 3 to 4 engineers for assigned Engineering projects
    • Leads and participates in end to end service implementations, data feeds ingestion, and orchestration.
    • Designs and implements low latency services.
    • Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity.
    • Troubleshoots business and production issues .
    Support trouble-shooting client issues with high level data analysis and project review.
    Evaluate client applications using analytics such as Splunk, xMatters, Quantum Metrics software tools.
    Make modifications to alert tools to ensure proper monitoring of Mobile Infrastructure.
    Maintain interaction within entire organization and third party related entities.
    Provide detailed information with Tier 1 clients as required. Internal DevOps teams and 3rd party vendors such as Akamai.
    Engage in internal issues review and Support calls.
    Assist in support hours of operation and off hour production emergencies.
    Perform level of effort estimates for assigned tasks and change orders requests.
    Help stabilize production environment migrations.
    Identify root causes of technical issues in production and out of box failures.

    Design and develop solutions to better identify spiking errors and potential issues that could lead to outages .Interact with project teams for new products development giving insights from technical issues of previous releases/migrations.

    Study and recommend corrective solutions for enhancing issue detection efficiency.

    EEO Employer

    Apex Systems is an equal opportunity employer.

    We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

    Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

    Required Skills :
    Basic Qualification :Additional Skills :Background Check :YesDrug Screen :YesNotes :Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :NoExclusive to Apex :NoFace to face interview required :NoCandidate must be local :NoCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Development/EngineeringMaster Job Title :Dev: Android DeveloperBranch Code :San Francisco
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