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    Product Support Specialist - Dallas, United States - Evolontech

    Evolontech
    Evolontech Dallas, United States

    4 weeks ago

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    Description

    Product Support Specialist

    Evolon Department: Corporate Location: Dallas, TXDallas TX Employment Type: Full-time Date Posted: Aug 9, 2021 Reporting Relationship:

    The Product Support Specialist will report directly to Support & Business Process Manager of the Company.

    Major Responsibilities:

    • Analyze, diagnose and resolve challenging issues related to software applications, networking, various OS solutions, and other technologies
    • Express ideas clearly and concisely to customers and colleagues
    • Document status, steps taken, and communication with stakeholders for customer issues utilizing Evolon solutions
    • Collaborate with support personnel and developers
    • Contribute to software evolution through bug reports and feature requests
    • Create technical documentation and knowledge base articles
    • Participate in regular and after-hours support schedule
    • Provide occasional on-site technical support

    Experience Requirements:

    • Technical Degree minimum two (2) years; recommended four (4) years
    • At least two (2) years of customer service experience
    • Minimum of one (1) year troubleshooting software applications
    • Knowledge of video compression protocols like H.264 MJPEG MPEG-4
    • Ubuntu Skills
    • Experience in installation and configuration preferred
    • Troubleshooting at the command line preferred
    • Familiarity with shell scripting
    • Understanding of TCP, IP, and UDP protocol stacks
    • Training Experience

    Other Requirements:

    • High integrity
    • Strong written and verbal communication skills in English
    • Technical aptitude and problem-solving skills
    • Ability to analyze and troubleshoot complex systems creatively
    • Relate to customers with varying technical abilities
    • Collaborative work across functions
    • Willingness to take initiative and complete tasks
    • Process-oriented
    • Effective task prioritization and meeting deadlines
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