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    IT Support Specialist - Dallas, United States - Moonlight Technology Solutions

    Moonlight Technology Solutions
    Moonlight Technology Solutions Dallas, United States

    2 weeks ago

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    Description


    We're looking for an experienced IT support specialist to provide our team with top-notch assistance You'll make sure any technical issues are resolved efficiently so our operations run smoothly.

    This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support.

    If this sounds like an exciting opportunity, start your application today


    Responsibilities


    • Great opportunity to gain experience
    • This job is mostly remote with occasional onsite visits to clients.

    Customer Support:
    Provide courteous and prompt technical support to clients via phone, email, or remote assistance.

    Issue Resolution:
    Diagnose, troubleshoot, and resolve Tier 1 technical issues related to hardware, software, network connectivity, and peripheral devices.

    Documentation:
    Maintain accurate records of support requests, resolutions, and equipment inventory.

    Escalation:

    Escalate complex issues to Tier 2 or Tier 3 technicians when necessary and follow up on open tickets until resolution.


    Client Communication:
    Keep clients informed of ticket status and progress, ensuring excellent communication throughout the support process.

    Technical Learning:
    Stay up-to-date with the latest industry trends and technologies to enhance troubleshooting skills.

    Team Collaboration:
    Collaborate effectively with colleagues and team members to resolve challenging technical issues.


    • Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks
    • Back up all computers to make sure our files are saved in case the system crashes
    • Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems
    • Secure all computer systems and run regular checks to protect our business from cyber security threats
    • Keep all technical hardware and systems up to date, including phone systems, printers, computers, operating systems, network systems, and any other technical equipment

    Qualifications

    Education:
    High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified) preferred.


    Experience: 1-2 years of experience in a similar helpdesk or technical support role; experience in an MSP environment is a plus.


    Technical Skills:

    Proficiency in Windows operating systems, Microsoft Office Suite, Microsoft 365, Azure AD/Intune, basic network concepts, Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) and general hardware/software troubleshooting.

    Familiarity with ticketing systems is a plus.

    Communication:
    Strong verbal and written communication skills with the ability to convey technical concepts to non-technical clients.

    Customer Focus:
    A passion for delivering outstanding customer service and a patient, customer-centric approach to problem-solving.

    Team Player:
    Ability to work collaboratively within a team and assist colleagues when needed.

    Professionalism:
    Punctuality, reliability, and a professional demeanor are essential.


    • Well-versed in Microsoft Office
    • Must have high school diploma or equivalent, associate's degree in a tech-related field is highly valued but not required
    • Top-notch customer service skills and driven to make our business succeed
    • Solid understanding of troubleshooting Internet connectivity, network systems, phone systems, and other technological equipment in the office
    • Two years of work experience in IT support
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