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    IT Support Specialist - Dallas, United States - Ameriflight, LLC

    Ameriflight, LLC
    Ameriflight, LLC Dallas, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Ameriflight, LLC is the nation's largest Part 135 Cargo airline and the unparalleled leader in scalable, outsourced aviation

    Ameriflight, LLC is the nation's largest Part 135 Cargo airline and the unparalleled leader in scalable, outsourced aviation services to the regional express airfreight market. Our diversified portfolio of offerings allow major cargo integrators, manufacturers, aircraft operators and freight forwarders to adapt to the ever-changing demands and speed of a modern air cargo supply chain.

    We operate over 150 dedicated cargo aircraft, including the Saab 340B, Embraer 120, Fairchild SA227, Beechcraft 1900, and Beechcraft 99 from bases across the U.S. and Puerto Rico.

    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

    Summary

    The IT Support Specialist provides internal end user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

    Main Job Tasks and Responsibilities

    • Manage Level 1 help desk – review internal customer issues and resolve or redirect to the appropriate resource
    • Respond to requests for technical assistance in person, via phone, or electronically – occasionally after-hours or on weekends
    • Diagnose and resolve technical hardware and software issues
    • Identify and escalate situations requiring urgent attention
    • Build, manage, stage, repair computer/IT equipment including desktop, laptops, iPads and multi-function printers
    • Track and route problems and requests and document resolutions
    • Active directory management of users, groups and computers
    • Manage all printer contracts
    • Stay current with system information, changes and updates

    Education and Experience

    • Bachelor's degree or 3 to 5 years' relevant experience
    • Working knowledge of fundamental operations of relevant software, hardware and other equipment
    • Computer hardware and software proficiency required - ability to source and assemble computer hardware and systems a must
    • Strong networking skills
    • Knowledge of relevant call tracking applications
    • Knowledge and experience of customer service practices
    • Related experience and training in troubleshooting and providing help desk support
    • Experience with Azure, Intune a plus
    • Experience with Office365 administration a plus
    • Must have a valid Driver's License and meet all company insurance criteria
    • Ameriflight is an E-Verify participant

    Key Competencies

    • Office 365, Exchange Online Hybrid administration
    • Microsoft Azure cloud
    • Azure Entra ID
    • Windows AD administration
    • Group Policy implementation
    • MDM – Mobile device management
    • Intune experience specifically Apple support
    • Apple business management
    • Hardware/software troubleshooting.
    • Networking expertise LAN/WAN/WIFI/VPN
    • VOIP

    General Requirements

    • Must be eligible to work in the U.S.
    • Must meet airport badging requirements, including a TSA Security background check
    • Must have a valid Driver's License and meet all company insurance criteria

    Benefits

    Ameriflight strives to provide our employees a good work-life balance and are constantly working to improve our benefits

    • Competitive Salary
    • Opportunity for growth
    • Full Medical, Dental, and Vision benefits
    • Company provided Life Insurance
    • 401K with company match
    • Vacation
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