It Support Specialist - Dallas, United States - Moonlight Technology Solutions

Moonlight Technology Solutions Dallas, United States

5 days ago

Description

Job Description

Job DescriptionWe're looking for an experienced IT support specialist to provide our team with top-notch assistance You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application todayCompensation:

$33,000 - $41,000 yearly

Responsibilities:

Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks
Back up all computers to make sure our files are saved in case the system crashes
Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems
Secure all computer systems and run regular checks to protect our business from cyber security threats
Keep all technical hardware and systems up to date, including phone systems, printers, computers, operating systems, network systems, and any other technical equipment
Great opportunity to gain experience
This job is mostly remote with occasional onsite visits to clients.
Customer Support: Provide courteous and prompt technical support to clients via phone, email, or remote assistance.
Issue Resolution: Diagnose, troubleshoot, and resolve Tier 1 technical issues related to hardware, software, network connectivity, and peripheral devices.
Documentation: Maintain accurate records of support requests, resolutions, and equipment inventory.
Escalation: Escalate complex issues to Tier 2 or Tier 3 technicians when necessary and follow up on open tickets until resolution.
Client Communication: Keep clients informed of ticket status and progress, ensuring excellent communication throughout the support process.
Technical Learning: Stay up-to-date with the latest industry trends and technologies to enhance troubleshooting skills.
Team Collaboration: Collaborate effectively with colleagues and team members to resolve challenging technical issues.

Qualifications:

Well-versed in Microsoft Office
Must have high school diploma or equivalent, associate's degree in a tech-related field is highly valued but not required
Top-notch customer service skills and driven to make our business succeed
Solid understanding of troubleshooting Internet connectivity, network systems, phone systems, and other technological equipment in the office
Two years of work experience in IT support
Education: High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified) preferred.
Experience: 1-2 years of experience in a similar helpdesk or technical support role; experience in an MSP environment is a plus.
Technical Skills: Proficiency in Windows operating systems, Microsoft Office Suite, Microsoft 365, Azure AD/Intune, basic network concepts, Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) and general hardware/software troubleshooting. Familiarity with ticketing systems is a plus.
Communication: Strong verbal and written communication skills with the ability to convey technical concepts to non-technical clients.
Customer Focus: A passion for delivering outstanding customer service and a patient, customer-centric approach to problem-solving.
Team Player: Ability to work collaboratively within a team and assist colleagues when needed.
Professionalism: Punctuality, reliability, and a professional demeanor are essential.

About Company

We are a Managed Service Provider (MSP) dedicated to providing top-tier IT support and solutions to small and medium-sized businesses. With a strong commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the ever-evolving world of technology. As we continue to grow, we are looking for a motivated and customer-focused Tier 1 Helpdesk Technician to join our dynamic team.

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It Support Specialist - Dallas, United States - Moonlight Technology Solutions

Description

Job Description