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    IT Support Specialist - Dallas, United States - Aldridge

    Aldridge
    Aldridge Dallas, United States

    3 weeks ago

    Default job background
    Description
    Location field must contain 'city, state' or a zip code to perform a radius search (e.g.,

    Denver, CO

    or

    City and state must be separated by a comma followed by a space (e.g.,

    Houston, TX )

    Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.

    The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard.

    The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.


    Accountabilities:
    Provide technically accurate, user friendly solutions to basic end user requests
    Active Directory
    Printer issues
    Email issues
    Application support
    New user creation
    User offboarding requests
    Workstation/laptop builds and set-up
    Troubleshoot technical issues and provide effective solutions
    Ensure high User Satisfaction
    Keep up to date with the latest technology trends and products
    Occasionally travel onsite to perform tasks that cannot be completed remotely

    This role requires:
    A sense of humor and a positive attitude
    Strong problem-solving skills
    Voracious thirst for knowledge
    Ability to work in a fast-paced, high-pressure environment
    Strong written and verbal communication
    Experience with ticketing systems is a plus
    CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus

    #J-18808-Ljbffr
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