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    Technical Support Engineer - Dallas, United States - Exabeam

    Exabeam
    Exabeam Dallas, United States

    3 weeks ago

    Default job background
    Description
    Exabeam is a global cybersecurity leader that created New-Scale SIEM for advancing security operations.

    We Detect the Undetectable by understanding normal behavior, even as normal keeps changing – giving security operations teams a holistic view of incidents for a faster, more complete response.

    Learn more at .
    At Exabeam, we encourage growth and nurture potential.

    In addition to delivering success, you'll join a team of engineers with deep security expertise and learn Cyber Security, Linux, Scripting, Machine Learning and how the enterprise software business works.

    We work together, we win together. Here at Exabeam, we promote from within.

    Whether it's for a customer or a team member, we want to make a real impact and create a valuable experience.

    We're looking to hire a Technical Support Engineer who will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around tools, knowledge management, our growing market place of solutions, and more.

    This is a hybrid role that will report to our new Plano, TX location at least 2x per week
    Hours of operation: 8am to 6pm, with weekend on-call after training is complete

    Responsibilities:
    Exemplify Exabeam's commitment to our customers

    Provide tier 1 and 2 support, which includes but not limited to troubleshooting break-fix issues, assisting with configuration management, performing system upgrades and answering product questions.

    Reproduce system issues and if necessary file bug reports, escalate cases to tier3 / escalations team
    Tackle technical challenges involving CentOS, Docker, ELK stack, virtualization, MongoDb & Kafka, Load Balancers
    Perform Case Management, managing tickets, customer communication and proactive follow ups through our CRM System (Salesforce)

    Requirements:
    1-3+ years of experience in a technical support function (knowledge of cybersecurity preferred)
    BS/MS in Computer Science or related technical discipline (CISSP or other cybersecurity certification a plus)
    Experience with Linux
    Experience with Salesforce, JIRA and DataDog
    Understanding of regular expressions (Regex) and Python scripting
    Ability to isolate problems between hardware and software and provide information to appropriate development team(s)
    Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
    Knowledge in the following areas is a plus: Perl and shell scripting, Docker, ELK, Hadoop, MongoDB, CentOS, Docker, Virtualization, Kafka, GCP
    Must be able to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates
    Self-motivated with a strong desire to reach your full potential and grow your career

    Base Pay Range:
    $76,000-$114,000
    Range is reflective of base pay only
    Does not include variable pay
    Base pay is dependent on experience and may vary based on geography

    Why Exabeam:
    Medical, Dental, Vision benefits
    FSA/HSA options
    Generous PTO and Holidays
    Parental leave
    Remote/Hybrid friendly environment
    SoFi refinancing and loan options

    Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer.

    For more information visit or follow us on LinkedIn and Twitter . Looking for more? Check our reviews on Glassdoor .
    In connection with your application and communications with Exabeam, we will have access to some of your personal information.
    We have technical and organizational measures in place to ensure this information is protected.
    For more information about how we use and/or protect your personal information, including the categories of information collected, categories of use, and purpose of use, is available on our Privacy Policy at

    .

    #J-18808-Ljbffr
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