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    Technical Support Engineer 2 - Dallas, United States - Databank

    Databank
    Databank Dallas, United States

    2 weeks ago

    Default job background
    Description

    DataBank is a leading service provider of enterprise class services aimed at providing 100% uptime and availability of customer data, applications, and equipment. DataBank's managed data center services are built around its world-class facilities, multi-homed Internet access hub, and multi-terabyte storage area network. We provide a redundant managed colocation environment for companies wishing to outsource their entire computer room infrastructure. This environment consists of space, power and network transport services.

    DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

    The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Manages Services department and reports to the Manager of Support Operations. This individual will provide system management and monitoring to meet and exceed the SLA requirements of DataBank as well as maintain industry best practices and procedures for operation in a multi data center environment. The Technical Support Engineer II will be part of the team that addresses Windows, Linux, Cloud, Application and Network issues and brings them to resolution. They also assist in the documentation and training of the Support team.

    The ideal candidate for this position will be a quick learner who can solve complex problems related to various technologies. Additionally, this candidate will have excellent communication skills and work well in a fast-paced, growing environment. The candidate must be able to support and maintain systems in an enterprise environment. This individual will be someone who can take direction from senior management, but also seek opportunities to improve and stabilize the environment and implement efficiencies in daily processes.

    Responsibilities

    Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud

    Perform maintenance activities within the VMware platform

    Management and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS and WINS and DFS

    Troubleshoot network issues related to routing, firewalls and Load Balancers

    Helping create and maintain team standards, policies and procedures

    Configuration and management of Microsoft Active Directory, including implementations and their interoperability with disparate directory structures and security methods in a business enterprise environment

    Troubleshooting issues related to web services, specifically IIS, Apache and ColdFusion

    Provide technical assistance to DataBank's customers for the support and management of Windows and Linux Servers

    Assist with deployment and maintenance of diverse client systems including Windows and Linux systems

    Provide proactive monitoring for all production systems in an enterprise environment to include those related to performance, failed hardware, alert conditions and other issues that affect business operations in a production environment

    Assist the Director of Managed Services in ensuring all project related work is performed according to specified timelines and scope ensuring successful outcomes

    Identify and implement efficiencies to daily processes and procedures

    Responsibilities will include participation in an "on call" rotation and provide after-hours availability

    May perform other duties and responsibilities that management deems necessary from time to time.

    Qualifications

    5+ years of experience required in the Information Technology field

    3+ years of experience working Windows and or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level

    3 + years of experience working knowledge of Virtual infrastructure technologies, specifically VMware

    Experience managing and configuring Active Directory including, replication services, group policies and folder redirection

    Experience supporting Microsoft products including SharePoint, Office365 and SCCM

    Experience with Routers, Switches, Firewalls and Load balancers with knowledge of TCP/IP network administration and troubleshooting

    3 + years of experience with Microsoft SQL and Microsoft IIS services

    Scripting experience with Python, PHP or PowerShell is required

    Experience with MySQL, Apache and Cold Fusion

    Fundamental Backup and Patching knowledge

    Excellent troubleshooting, problem-solving and organizational skills

    Superior customer service skills

    Project management oriented with ability to lead project planning through implementation

    Strong written and verbal skills, comfortable preparing documentation of procedures and guidelines

    Detail orientation, and the ability to record, organize, and communicate

    Ability to work flexible schedules when required

    Ability to multitask and appropriately prioritize duties

    A self-starter who can excel in a team environment of a growing and dynamic enterprise. A nonpolitical team player who can build immediate credibility with all teams

    Occasional travel may be required

    Experience with Ansible a plus

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