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    Support Engineer - Dallas, Texas, United States - Nimble Robotics

    Nimble Robotics
    Nimble Robotics Dallas, Texas, United States

    3 weeks ago

    Default job background
    Full time
    Description

    About the Role

    Support Engineer is responsible for keeping system and robot uptime of the onsite fleet as high as possible through diagnostics, hands-on troubleshooting, and coordination with operations as well as engineering teams at HQ. You will be part of a team working to perform diagnostics, maintenance, and retrofits on production robots. You will be the first line of support entrusted to guide operations during critical issues

    Responsibilities

    Diagnose issues for Nimble's fleet of robots

    Read and interpret specifications, diagrams, manuals and other documentation such as standard operating procedures created by engineering and management

    Investigate robot logs for issues with mechanical, electrical, and software systems.

    Work with software, hardware, and robotic engineering teams in order to test and root cause mechanical, electrical, and farm operations issues.

    Develop new standard operating procedures for complex maintenance and diagnostics tasks based on work with technicians and engineers

    Alleviate operational issues with Nimble's Robotics and Fulfillment software

    Help prioritize hardware and software improvements using a data-driven approach based on downtime and severity

    Provide timely response to operations and maintenance teams to improve system and robot metrics

    Requirements

    Minimum of 5 years of experience in a manufacturing or production environment directly maintaining and improving complex equipment, or a minimum of 2 years experience combined with a BS in engineering (industrial, mechanical, electrical) or robotics

    Hands-on experience with robotics and mechanical systems

    Experience using electrical tools such as multimeters, and oscilloscopes, to diagnose issues.

    Demonstrated excellence with simple scripting languages (Python)

    Strong technical curiosity and debugging skills including reading technical logs, mechanical drawings, and circuit diagrams

    Demonstrated ability to use appropriate tools to physically repair a variety of mechanical equipment including metalworking, soldering, and crimping

    Experience using Linux day-to-day (Ubuntu/Debian preferred)

    Demonstrated excellence in communication and documentation

    Ability to work autonomously with minimal supervision

    Additional Requirements

    Regularly required to use hand tools, to reach with hands and arms into tight spaces, and to talk or hear in person or on the telephone or radio

    Hearing is frequently required for equipment operation analysis

    Required to work and walk at elevated heights, using fall protection equipment.

    Frequently required to stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl to access necessary equipment.

    Occasionally required to smell, using odors to determine process or equipment problems.

    Regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 40 pounds, and occasionally be required to lift and/or move more than 50 pounds.

    Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    Ability to work on-call/stand-by, weekends and holidays as needed

    Work location is in a warehouse environment with variable temperatures including cold, heat and humidity

    Exposure to moving mechanical parts; fumes or airborne particles; occasionally exposed to high, precarious places; manufacturing conditions; heat; risk of electric shock; and vibration

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