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    IT Technical Support - Dallas, United States - TEKsystems

    TEKsystems
    TEKsystems Dallas, United States

    2 weeks ago

    TEKsystems background
    Description

    Job Description

    Job Description

    Job Description:

    • 1+ year experience in technical or customer support
    • Strong researching, problem solving and troubleshooting skills
    • Adaptability to work independently and part of a team bringing in experts when needed
    • Excellent customer service skills
    • Strong time management skills
    • Passion for technology and learning
    • Some exposure with Microsoft technologies- Ideally some with understanding of what O365 & Active Directory is.

    Desired Qualifications:

    • Certification in a specified supported technology and/or application
    • 1-2 years of customer service, Software Support experience or IT operations and/or infrastructure services support
    • Strong problem-solving skills
    • Strong delivery and presentation skills
    • Intermediate to Advance knowledge of MS Office Software: Outlook, Power Point, Excel, etc.

    Job Duties:

    • Will be supporting Microsoft enterprise level customers around issues with O365, which include Exchange, MS Teams, Outlook, DNS issues, etc.
    • This is NOT an inbound call center environment. Contractors will be making calls to the customer to resolve tickets.
    • The people our contractors will be calling will be IT Admins/Techs/Manager at the customer who have tried to fix the issues and could not so they put a ticket in.
    • Contractors MUST be good making calls continually and resolving issues over the phone. This is NOT an email ticket resolution type of desk.
    • Calls to customer will be with a solution or might not be able to provide a solution, but will be able to get additional information and research the issue.
    • RESEARCHING a problem is key to this role

    Shift: Need someone who is available to work ANY shift between 7am – 7pm MST and any day of the week including Sat & Sun.

    100% Remote. 6-9 month contract.

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