Jobs
>
Dallas

    Technical Support Engineer II - Dallas, United States - The Purple Guys

    The Purple Guys
    The Purple Guys Dallas, United States

    13 hours ago

    Default job background
    Description
    Job Description


    Job Description Salary:


    The Remote Engineer 2 works as a member of the Reactive Service Delivery Team to provide support services to clients.


    The position is highly client-facing via phone, email, and remote assistance tools, and as such requires outstanding communication and client service skills.


    The Remote Engineer resolves workstation, server and network problem tickets, performs assigned project duties, and escalates to Dispatch as needed.


    This role may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.


    Reactive Service Delivery Team members interact with many networks and clients daily, requiring agility, multitasking, and the ability to properly prioritize tasks.

    Essential Duties & Responsibilities

    Client Service
    Provide responsive client service.

    Answer internal and external client/vendor calls quickly and pleasantly.

    Communicate in a friendly, professional and patient manner
    Perform all duties with the goal of building and maintaining long-term client/vendor relationships
    Maintain exceptional client service, understanding client satisfaction and perception

    IT Service and Support Functions
    IT support services for clients' infrastructure, including clients' core business applications
    Acquire specific knowledge of the client and how IT relates to their business
    Develop in-depth knowledge of the service offerings and how they relate to clients' needs
    Participate in projects by performing assigned duties
    Perform other related technical duties as assigned

    Documentation, Reporting and SLA's
    Identify clients' needs and report to vCIO or Service Manager
    Update documentation for client configurations or processes
    Communicate managed services installation and maintenance with Centralized Services (CS)
    Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages

    Report client concerns or complaints to Service Manager, VP Operations, and CXO

    Contact client within 3 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticket
    Close tickets within 7 business days unless issue requires further delay as notated on the ticket

    Administrative
    Enter all notes and time worked on the appropriate service ticket
    Enter time worked on each ticket daily
    Submit time sheets on a weekly basis, due by Saturdays at 12P

    Qualifications
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The technical skills listed below are representative of the knowledge, skill, and/or ability required.

    Core Competencies
    Ability to communicate and work effectively with end users over the phone and on-site
    Excellent verbal and written communication skills with ability to translate or quickly learn to translate technical terms to business language for non-technical clients
    Exemplify professionalism and business etiquette in all communication, including in-person, email, and phone interactions with client end users and colleagues
    Critical thinking and problem-solving skills
    Organized and detail-oriented
    Strong team player

    Technical Skills
    Windows workstation repair, maintenance, malware removal, and deployment
    Configuring network settings on workstations
    RDP client support
    Office 365 account and client support
    Server backup monitoring and maintenance
    Wireless connectivity for mobile devices and workstations
    Mobile devices – smartphones, tablets and laptops
    Exchange mailbox administration
    Active Directory account creation and management
    Network drive and printer mappings
    Diagnose network connectivity issues for workstations

    Education and/or Experience
    College or Technical degree preferred
    CompTIA certifications preferred
    Microsoft Technology Associate (MTA) preferred

    Language Skills
    Ability to communicate professionally, in English, both written and orally
    Ability to write business correspondence and process procedures
    Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

    Certificates, Licenses, Registrations
    Valid Driver's License

    #J-18808-Ljbffr
  • Dice

    Support Engineer

    13 hours ago

    Dice Dallas, United States

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Ventures Unlimited, is seeking the following. Apply via Dice today · Job Title: Support Engineer - IIB, APIC, DataPower · Location: Dallas, TX onsite from day one · Type: Full ...

  • Brilyant IT Solutions Pvt. Ltd.

    Support Engineer

    4 days ago

    Brilyant IT Solutions Pvt. Ltd. Dallas, United States

    We have a great opportunity for the position of Support Engineer at Austin, Texas, USA to join our Services team. These positions will be a part of Brilyant's Services team in Austin which has been growing rapidly. Join our team and be a part of our growth story. · Responsibilit ...

  • CLOUDSKOPE

    IT Support Engineer

    4 days ago

    CLOUDSKOPE Dallas, United States

    Company Description · Cloudskope has been a thought leader at the intersection of transformative technology and business innovation since our inception in 2016. · Headquartered in Dallas, we provide end-to-end digital transformation services that produce undeniable value for ma ...

  • Nimble Robotics

    Support Engineer

    1 week ago

    Nimble Robotics Dallas, Texas, United States Full time

    About the Role · Support Engineer is responsible for keeping system and robot uptime of the onsite fleet as high as possible through diagnostics, hands-on troubleshooting, and coordination with operations as well as engineering teams at HQ. You will be part of a team working to p ...

  • Tata Consultancy Services

    Desktop Support Engineer

    3 days ago

    Tata Consultancy Services Dallas, United States

    Role: EUC Desktop Support · Skills: Troubleshooting, Desktop support, EUC , Windows 10 · Location: Dallas, TX/ Opa-locka, Florida (Onsite) · Salary: $65k to $75k · Job Description: · Must have skillsets: · Windows 10 Administrator, MECM Image management & deployment · Understand ...

  • One Network Enterprises

    Production Support Engineer

    1 week ago

    One Network Enterprises Dallas, United States

    About the job · Description: · As a Production Support Engineer at One Network Enterprises, you will play a crucial role in ensuring the smooth operation of our software applications by analyzing and resolving client-reported issues. You will be responsible for managing inbound a ...

  • Selby Jennings

    Desktop Support Engineer

    1 week ago

    Selby Jennings Dallas, United States

    Our client is a multi-million dollar Investment Management firm with offices across the U.S. and a unique investment portfolio. This firm has been rapidly growing over the past three years, particularly within its Technology Team. · This firm is looking to bring on a Desktop Supp ...

  • Orama Solutions

    Principal Support Engineer

    6 days ago

    Orama Solutions Dallas, United States

    Orama are excited to partner with a Series C vendor, raising over $250m in funding from a number of the most reputable VCs in the security space. · The Tech: An Enterprise Browser that aims to secure BYOD (bring your own device), work-from-anywhere patterns, and contractor access ...

  • Insight Global

    Mainframe Support Engineer

    1 week ago

    Insight Global Dallas, United States

    HYBRID 3 DAYS IN DALLAS, TAMPA, OR JERSEY CITY · Required Skills and Experience * · -Minimum of 4+ years of hands-on experience with troubleshooting in distributed application environments (Windows, Linux, and Mainframe) · -Mainframe troubleshooting and support skills (COBOL, ...

  • Insurance Office of America

    Software Support Engineer

    2 weeks ago

    Insurance Office of America Dallas, United States

    Under the direction of the Director of IT Applications and Development, the Junior, Software Support Engineer provides assistance, advice, and solutions in support of enterprise applications. In support of end user adoption, incident resolution, and Support Engineer, Software, En ...

  • ALTEN Calsoft Labs

    SDET Support Engineer

    5 days ago

    ALTEN Calsoft Labs Dallas, United States

    Company Description · ALTEN Calsoft Labs is an Enterprise IT and product engineering service provider founded in 1992, Calsoft Labs was acquired by the French Based Multinational Engineering service provider ALTEN , in 2011 with offices in United States, Europe, Singapore and In ...

  • Peacefestival

    Application Support Engineer

    2 weeks ago

    Peacefestival Dallas, United States

    Opportunities for · Application Support Engineer · in · Dallas, TX · Remote positions only · Search completed. Found 0 matching records. · Application Support Engineer · Veterans Sourcing Group · The Lead Application Support Engineering role specializes in maintaining and p ...

  • Infogain

    Application Support Engineer

    2 weeks ago

    Infogain Dallas, United States

    Experience · ROLES & RESPONSIBILITIES · 11-12 Years · Skills · Primary Skill: Application Support Engineer · Sub Skill(s): Application Support Engineer · Additional Skill(s): Application Engineer · About The Company · Infogain is a human-centered digital platform and softwa ...

  • Latitude, Inc.

    Implementation Support Engineer

    2 days ago

    Latitude, Inc. Dallas, United States

    Job Description · Job DescriptionJob Title: Implementation Support Engineer · Job Description: · As an Implementation Support Engineer with expertise in physical network topologies, you will play a critical role in implementing and supporting network infrastructure solutions. Yo ...

  • Suncaptech

    Backend Support Engineer

    1 week ago

    Suncaptech Dallas, United States

    Job Description · Support multiple large-scale applications · Deep dive into the code and provide robust fixes to the support issues · Encourage and support knowledge sharing within team and external groups · Work in an agile environment focused on the most important deliverable ...

  • One Network

    Production Support Engineer

    2 days ago

    One Network Dallas, United States

    About the job · Description: · As a Production Support Engineer at One Network Enterprises, you will play a crucial role in ensuring the smooth operation of our software applications by analyzing and resolving client-reported issues. You will be responsible for managing inbound ...

  • Tata Consultancy Services

    Desktop Support Engineer

    1 day ago

    Tata Consultancy Services Dallas, United States

    Role: EUC Desktop Support · Skills: Troubleshooting, Desktop support, EUC , Windows 10 · Location: Dallas, TX/ Opa-locka, Florida (Onsite) · Salary: $65k to $75k · If you are interested in applying for this job, please make sure you meet the following requirements as listed b ...

  • Microsoft Corporation

    Support Escalation Engineer

    1 week ago

    Microsoft Corporation Dallas, United States

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

  • Insight Global

    Mainframe Support Engineer

    2 weeks ago

    Insight Global Dallas, United States

    HYBRID 3 DAYS IN DALLAS, TAMPA, OR JERSEY CITY · All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. · Required Skills and Experience * · -Minimum of 4+ years of hands-on experience with troubles ...

  • Exabeam

    Technical Support Engineer

    4 days ago

    Exabeam Dallas, United States

    Exabeam is a global cybersecurity leader that created New-Scale SIEM for advancing security operations. We Detect the Undetectable by understanding normal behavior, even as normal keeps changing – giving security operations teams a holistic view of incidents for a faster, more co ...