Jobs
>
Los Angeles

    Help Desk Engineer - Los Angeles, United States - NKSFB

    NKSFB
    NKSFB Los Angeles, United States

    3 weeks ago

    Default job background
    Description

    NKSFB, LLC is the largest business management firm in the country, with more than 650 employees working from seven offices in the Los Angeles and New York City area. We work alongside the worlds top artists in music, film, and television, as well as athletes, executives, entrepreneurs, and other high achievers, offering a sophisticated range of concierge-style services to meet their lifestyle management needs.

    Position Title: Helpdesk Engineer

    Reports To: Helpdesk Supervisor

    Department: Information Technology

    Location: Westwood

    Your Role:

    The Helpdesk Engineer will assist in daily helpdesk support requests. You will collaborate with the internal helpdesk team, cross-functional departments, and external vendors to troubleshoot and resolve issues. This position requires skills in all areas of Helpdesk support including hardware, software, network connectivity, endpoint security, mobile devices, remote support, user training, and documentation.

    What Will You Do?

    • Respond and troubleshoot support incidents via phone call, walk-up, and the ticketing system
    • Maintain documentation for the knowledge base to be used as training and reference material for the helpdesk team to resolve issues
    • Record requests, incidents, and status information to meet SLAs using the firms ticketing system
    • Ensure excellent customer service by proactively communicating with users and resolving support tickets according to SLAs
    • Provide on-call support as part of a team rotation to support the business after hours and on weekends
    • Install, configure, and perform repairs to hardware, software, and peripheral equipment, following design and installation specifications
    • Microsoft Active Directory and Office 365 account administration and configuration
    • Endpoint Protection configuration and troubleshooting
    • Involvement in various IT project work
    • Provide IT support to executive staff
    • Configure and troubleshoot mobile devices (iPhones and iPads)
    • Onboarding and offboarding of users
    • Travel to other NKSFB office locations to provide onsite support
    • Audio Visual setup, configuration, and troubleshooting for executive meetings in conference rooms
    • Other related duties as assigned

    What Do you Need to Succeed:

    • Respond and troubleshoot support incidents via phone call, walk-up, and the ticketing system
    • Maintain documentation for the knowledge base to be used as training and reference material for the helpdesk team to resolve issues
    • Record requests, incidents, and status information to meet SLAs using the firms ticketing system
    • Ensure excellent customer service by proactively communicating with users and resolving support tickets according to SLAs
    • Provide on-call support as part of a team rotation to support the business after hours and on weekends
    • Install, configure, and perform repairs to hardware, software, and peripheral equipment, following design and installation specifications
    • Microsoft Active Directory and Office 365 account administration and configuration
    • Endpoint Protection configuration and troubleshooting
    • Involvement in various IT project work
    • Provide IT support to executive staff
    • Configure and troubleshoot mobile devices (iPhones and iPads)
    • Onboarding and offboarding of users
    • Travel to other NKSFB office locations to provide onsite support
    • Audio Visual setup, configuration, and troubleshooting for executive meetings in conference rooms
    • Other related duties as assigned

    Other Skills:

    • Working knowledge (ie: administration) of MS-Windows workstations and servers
    • Working knowledge of Office 365 and Active Directory
    • Experience with Microsoft Office, Networking fundamentals (VPN, LAN/WAN, Wireless)
    • Familiarity with ticketing systems: Samanage, Track-it, Jira, ServiceNow
    • Customer-centric approach with a commitment to ensuring user satisfaction
    • Strong oral and written communication skills
    • Strong sense of urgency
    • Detail-oriented and organized with a focus on delivering high-quality support
    • Analytical mindset with the ability to diagnose and solve technical issues.
    • Ability to multi-task and adapt to changes quickly
    • Familiar with remote support tools: Splashtop, GoToAssist, LogMeIn, Team Viewer
    • Ability to remain calm under pressure

    Education / Experience:

    • A minimum of 2 years of Helpdesk experience preferred
    • Certifications (Preferred but not required): A+, Network +, Security +, ITIL

    Physical Demands and Work Environment:

    • Standing, walking, crouching, and regular lifting up to 15 pounds
    • Frequent use of hands and reaching with hands and arms
    • Regularly talking, hearing, seeing, and sitting
    • Moderate to loud noise level
    • Risk of electrical shock

    Salary Range: The salary range for this role is $60,000 - $75,000 and represents the firms good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidates relevant experience, qualifications, and location.

    What We Offer: NKSFB offers a great variety of benefits and perks to our employees. Some of these include:

    • Medical, Dental and Vision coverage
    • Flexible Spending Account
    • Basic Life and AD&D
    • Voluntary Life and AD&D
    • Long Term Disability
    • Voluntary Critical Illness and Cancer, Hospital Indemnity and Accident Coverage
    • Genetic Screening and Cancer Support
    • Pet Insurance
    • Accrue 15 PTO days annually
    • 401k, Match and Profit Sharing Plan
    • 10 Paid Holidays and 1 Floating Holiday

    The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may also perform other duties as assigned.

    NKSFB, LLC is an Equal Opportunity Employer and is committed to diversity and inclusion. If youre a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at

    We collect your personal information when you apply for employment at NKSFB, LLC. To learn more about our data privacy practices, please view our Employee Privacy Policy

  • NKSFB

    Help Desk Engineer

    2 weeks ago

    NKSFB Los Angeles, United States

    NKSFB, LLC is the largest business management firm in the country, with more than 650 employees working from seven offices in the Los Angeles and New York City area. We work alongside the world's top artists in music, film, and television, as well as athletes, executives, entrepr ...

  • Tekboox

    Sr. Service Desk Engineer

    1 week ago

    Tekboox Los Angeles, United States

    About the job Sr. Service Desk Engineer · Training and or Certificates: · Bachelor's Degree in computer science or related field or equivalent experience, plus several years working experience in related field for Level 2. · VMware Certifications a plus · Microsoft Certificatio ...

  • Bowman Williams

    IT Service Desk Engineer Level 2

    1 week ago

    Bowman Williams Los Angeles, United States

    IT Service Desk Engineer Level 2 (MSP) · IT Service Desk Engineer Level 2 (MSP) · We are a Cloud Services Provider specializing in IT Consulting, Cloud-Computing, Networking, Security, and providing Backup & Recovery for businesses located in Los Angeles. We maintain a client ba ...

  • Palisociety

    Front Desk Agent Silver Lake Pool

    2 weeks ago

    Palisociety Los Angeles, United States

    **FRONT DESK AGENT | SILVER LAKE POOL & INN** · **POSITION PROFILE**: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a ...

  • Palisociety

    Front Desk Agent Palihouse West Hollywood

    1 week ago

    Palisociety Los Angeles, United States

    **FRONT DESK AGENT | PALIHOUSE WEST HOLLYWOOD** · **POSITION PROFILE**: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play ...

  • Cozzini Bros., Inc.

    Customer Retention Specialist

    1 week ago

    Cozzini Bros., Inc. Los Angeles, United States

    : · Cozzini Bros. Inc is America's #1 cutlery exchange service. We keep over 95,000 commercial kitchens nationwide with Cozzini-Engineered sharp knives and blades, exchanged every two weeks. We have engineered the next generation of durable, safety-enhanced cutlery that stays sha ...

  • Vortalsoft Inc

    Field Service Technician/it Suppoprt

    2 weeks ago

    Vortalsoft Inc Los Angeles, United States

    Looking for a D1 Field Service Technician to cover Southern California area of LA (Gen. Territory). · Must have an active driver's license and Proof of COVID vaccination, along with their own reliable transportation. · The Field Technician/Customer Service Engineer will provide b ...

  • Palisociety

    Night Audit Agent Palihotel Westwood Village

    2 weeks ago

    Palisociety Los Angeles, United States

    **NIGHT AUDIT AGENT | PALIHOTEL WESTWOOD** · **POSITION PROFILE** · We're looking for a skilled Night Audit Agent that's prepared to oversee overnight operations at the hotel, including late check-ins and liaising with various departments in a 24/7 hotel setting. · **ABOUT WESTWO ...

  • SMS Data Products Group, Inc.

    IT Support Specialist

    5 days ago

    SMS Data Products Group, Inc. Los Angeles, United States

    Overview: · SMS is seeking an IT Support specialist -senior to join a talented team providing service to the Air Force 61st CS at LAAFB. · As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expe ...

  • vortal soft

    IT Field Service Technician

    1 week ago

    vortal soft Los Angeles, United States

    United Dedicated Break Fix at LAX Airport in Los Angeles, CA working Friday-Tuesday, 9am · - 6pm. · Special Requirements (Security Clearance): TSA // Essential Position Requirements: Airport · The Technician/Customer Service Engineer will provide break-fix troubleshooting and rep ...

  • Vortalsoft inc.

    IT Field Service Technician

    1 week ago

    Vortalsoft inc. Los Angeles, United States

    United Dedicated Break Fix at LAX Airport in Los Angeles, CA working Friday-Tuesday, 9am · - 6pm. · Special Requirements (Security Clearance): TSA // Essential Position Requirements: Airport · The Technician/Customer Service Engineer will provide break-fix troubleshooting and rep ...

  • Vortalsoft

    IT Field Technician

    2 weeks ago

    Vortalsoft Los Angeles, United States

    **Job title: Field Service Technician/ IT service Technician** · **Location: Los Angeles, CA** · **Duration: CTH** · United Dedicated Break Fix at LAX Airport in Los Angeles, CA working Friday-Tuesday, 9am · - 6pm. · Special Requirements (Security Clearance): TSA // Essential Pos ...

  • Riley Projects

    Construction Superintendent

    1 week ago

    Riley Projects Los Angeles, United States

    **Company Overview**: · Riley Projects is an integrated architecture, design, pre-construction, and construction company based in Culver City, California. We integrate architecture, preconstruction, and construction management services to create healthy and sustainable buildings ...

  • Sage Parts Plus

    Csr - Gse/automotive Technical Experience Required

    2 weeks ago

    Sage Parts Plus Los Angeles, United States

    **Company**: · Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations around the world. Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage provides suppl ...

  • Topa Equities, LTD

    Property Coordinator

    1 week ago

    Topa Equities, LTD Los Angeles, United States

    **SEEKING A PROPERTY COORDINATOR TO JOIN OUR TEAM** · The Property Coordinator is responsible for providing administrative support to the Property Management team and is a liaison to tenants and visitors for our Class A commercial property. · **ESSENTIAL FUNCTIONS** · - Answer te ...

  • Porsche Cars North America

    Workshop Coordinator

    1 week ago

    Porsche Cars North America Los Angeles, United States

    **Workshop Coordinator**: · - **Code number**:J · - **Entry level**:Professionals · - **Location**:Los Angeles · - **Organization**:Porsche Cars North America · **Tasks · **Tasks**Tasks*** · **Position overview** · The PMNA Workshop Coordinator primarily coordinates all upcoming ...

  • USDM Life Sciences

    Mes Ba/validation Lead

    3 days ago

    USDM Life Sciences Los Angeles, United States

    **About USDM** · USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise ...

  • TikTok

    Accounts Receivable Specialist

    5 days ago

    TikTok Los Angeles, United States

    Responsibilities · About TikTok · TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, ...

  • U.S. Bank National Association

    Fx Marketing Support Analyst

    4 days ago

    U.S. Bank National Association Los Angeles, United States

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each ...

  • TekwissenGroup

    Deskside Support Technician

    2 days ago

    TekwissenGroup Los Angeles, United States

    **Day to Day Work**: · - As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. · ...