Field Service Technician/it Suppoprt - Los Angeles, United States - Vortalsoft Inc

Vortalsoft Inc

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Looking for a D1 Field Service Technician to cover Southern California area of LA (Gen. Territory).
Must have an active driver's license and Proof of COVID vaccination, along with their own reliable transportation.

The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

General FST responsibilities:

40hrs/week (oncall nights/weekends required).
Must be able to work overtime when required (limited OT with Manager approval beforehand).
Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
Provide quality customer support and relations through use of customer management skills and other D1Employees.
Diagnose machine performance problem.
Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
Installing and repairing Servers
Troubleshoot and installing in LAN-WAN environments
Provide some desk side technical support for hardware and software
Perform analysis to effectively identify potential problems to eliminate problems in the future
Maintain requisite technical competence to support the hardware and software
Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
Taking appropriate actions to mitigate or eliminate hardware/software problems
Handle General Territory.
Perform applicable preventative maintenance, per OEM specifications