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    Sr. Service Desk Engineer - Los Angeles, United States - Tekboox

    Tekboox
    Tekboox Los Angeles, United States

    3 days ago

    Default job background
    Description

    About the job Sr. Service Desk Engineer

    Training and or Certificates:

    • Bachelor's Degree in computer science or related field or equivalent experience, plus several years working experience in related field for Level 2.
    • VMware Certifications a plus
    • Microsoft Certifications a plus
    • CompTIA Certifications a plus
    Beneficial Skills:
    • Experience with backup solutions.
    • Experience working for an MSP a plus.
    Required Skills:
    • Ability to communicate effectively with technical and non-technical users.
    • Provide desktop & end-user support for both hardware and software.
    • Knowledge of common desktop applications such as MS Office Suite, Adobe products and Intuit products.
    • Excellent troubleshooting skills with different Operating Systems such as Windows 10 and 11, and MAC OSX.
    • Familiar with SAS solutions such as Office 365, Google Workspace and Adobe CC.
    • Ability to work independently as well as on a team.
    • Ability to learn and document processes of third-party applications that you might not be familiar with.
    • Be a self-starter, eager to learn and get involved in the troubleshooting process.
    Benefits:
    • 401(k)
    • Disability insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Referral program
    • Vision insurance
    Schedule:
    • M-F
    • 8-hour shift
    • On-call rotation
    Remote: No


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