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    Service Manager - St Paul, United States - Strategic Talent Partners

    Strategic Talent Partners
    Strategic Talent Partners St Paul, United States

    2 weeks ago

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    Description

    Position Overview

    The Plumbing Service Manager's primary role is to ensure efficient, high-quality plumbing services by leading and coaching the plumbing technicians. Reporting directly to the Operations Leader, this manager will conduct consistent 1:1s and L10s with team members, ensuring transparent communication and promptly addressing challenges. This position offers an ideal opportunity for a seasoned manager familiar with home services and who values open communication, training, and fostering a team-oriented culture.

    Key Responsibilities

    Lead, coach, and manage plumbing technicians to guarantee top-tier performance and service delivery.

    Conduct regular 1:1 and L10 sessions with team members, fostering open communication and addressing any operational challenges.

    Collaborate closely with other department managers and teams, such as Customer Service, Dispatch, and Accounting.

    Utilize Service Titan software for efficient management, reporting, and service tracking.

    Ensure team adherence to company standards, safety guidelines, and best practices in plumbing services.

    Handle and resolve customer concerns related to plumbing services.

    Track, report, and analyze service metrics, ensuring consistent quality and customer satisfaction.

    Work with the HR department to recruit, onboard, and train new plumbing technicians.

    Address any team conflicts, ensuring a harmonious work environment.

    Perform additional duties and responsibilities as required.

    Talents and Skills Required

    Ability to work collaboratively with a keen sense of ownership and responsibility.

    Strong leadership qualities with an emphasis on coaching and mentoring.

    Exceptional communication and interpersonal skills.

    Proficiency with Service Titan software or the ability to learn quickly.

    Problem-solving skills with the capability to develop effective solutions.

    Organizational skills, time management, and the ability to juggle multiple demands.

    Expectations

    Uphold and promote companywide Core Values in all interactions and decisions.

    Foster an environment of continuous learning and improvement, ensuring all technicians are trained on core processes.

    Proactively seek opportunities for collaboration and growth within the company.

    Minimum 3 years of leadership in a service-oriented industry, with a record of achieving or exceeding operational goals.

    Familiarity with plumbing services or a related home service field.

    Experience with Service Titan software is a plus.


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