Manager, IT Service Delivery - St Paul, United States - Buckeye Supply Corporation

Description

Buckeye Partners is currently seeking a

Manager, IT Service Delivery

with experience in developing and maintaining the organizations enterprise data management program and supporting technologies.

Buckeye is the premier infrastructure and logistics provider for the world's energy needs, both today and tomorrow.

Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment.

Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition.

We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products.

We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve.

As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions, and undertaking decarbonization efforts on our operations.

Role Summary:
The

Manager, IT Service Delivery

role will work closely with leaders in implementing the overall EIM strategy for the Business Intelligence processes around data asset definitions, master data management, data governance policies, data productization and hybrid data platform technologies for the enterprise to enable the full realization of data as a strategic company asset.

This role is responsible for the management of the Business Intelligence team which includes Business Analysts, data engineers and report developers.

This individual should be a seasoned professional with proven technical experience and tenure in leading/managing change with a strong focus on data management, data analytics, data adoption and analytics development lifecycle management.

Responsibilities & Essential Functions include:
Project Implementation.

Responsible for project delivery of Buckeye's applications. Responsible for delivering end-user requirements related to the new applications and ensuring design documents for the changes are maintained. Approve project plans developed by the project team and assist with Change Management. Ensure all deliverables and key controls are met. Scope, Schedule, and Budget are managed.

Collaborate with other Program teams, IT Business Partners, PMO, and external partners for any kind of risk mitigation and meeting project deliverables, schedules, and milestones.

System Maintenance.

Oversee the maintenance of various applications, systems, and technology. Appropriately manage responses to reported issues, provide timely updates to affected areas of the business.
Technology Owner.

Responsible for assigned applications, systems, services, and managing systems interfaces. Supervise work of direct reports of supported software and technology.
Internal Support.

Maintains maintenance Roadmaps for supported technology.
Vendor Liaison.

Maintain vendor relationships for enhancements or new vendor applications. Keep current on vendor roadmaps, releases, and issues.
Documentation.

Owns responsibility for keeping process documentation up to date for supported technology.
On-Call Support.

Schedules On-Call Support properly handles escalations and escalates to Sr. Manager as necessary.
Customer Service.

Provide exceptional customer service.
Process Improvements.

Implementation of departmental process improvement changes were necessary. May involve leading cross-functional departments.
People Management.

Manage Leads and Analysts to assure their teams successfully manage roadmaps, budgets, and forecasts for assigned applications and system environments for appropriate business segments.

Works with direct reports on mentoring soft, strategic, and technical skills. Provide technical knowledge to co-workers for problem solving.
Goal Development.

Contribute to the development of team and departmental goals aligning with the organizational goals and mission.
And other duties as assigned.


Position Requirements:
Education.

Bachelor's degree in computer science, Management of Information Technology, or Business preferred or equivalent combination of education, training, and experience.

10 + years' work experience in IT experience including leading projects, leading a team, setting priorities and plans to meet business goals and objectives is required.

8+ years of experience in Data Governance, Data warehousing and Business Intelligence tools and technology, focusing on complex business intelligence and data analytics projects is required.

8+ years of IT experience in leading projects, setting priorities and plans to meet business objectives.
Experience in Data Governance and Master Data Management Implementation.
Azure stack experience including databricks, Synapse, SQL DB and PowerBI, and knowledge of Azure Marketplace tools required.

Knowledge and experience in advanced concepts similar but not limited to DataLake, DeltaLake, Lakehouse, Data Collaboration, and Data Fabric required.

Experience of Agile and DevOps methods of delivering complex BI, advanced analytics, information management, or data warehousing projects and maintaining product lifecycle required.

Knowledge of streaming, sensor data and Throughput analytics preferred .
Certification for Microsoft Azure data analytics preferred.
Certification for Databricks is preferred.
The candidate must possess strong business acumen.
Experience in Oil & Gas Midstream Services preferred.

Has demonstrated people leadership qualities such as communicates clearly to senior leaders, influences team members, acts as a mentor to others on the team, and is respected by peers.

People management skills required for performance planning, professional development of staff, and making sound decisions to support departmental needs.
Experience working cooperatively and collaboratively with all levels of employees to maximize performance, creativity, problem solving and results
Ability to travel up to

25

% domestically and internationally.


Additional Valuable Skills:

• Communication.

Makes clear and convincing verbal presentations to individuals or groups. Facilitates an open exchange of ideas and fosters an atmosphere of open communication. Independently delivers high quality presentations before leadership and stakeholders as required. Effectively and consistently facilitate meetings with key stakeholders. Coach and develop team members in communication.

• Decision Making & Problem Solving.

Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, experience, and judgement. Proactively creates solutions and suggestions, should be correct and accurate. Sought out by others for advice and solutions. Coach and develop others in Decision Making & Problem Solving.

• Customer Service.

Proactively identifies potential issues that could impact internal or external customers and resolves issues prior to becoming a problem. Promptly reacts to requests from customers in a timely and professional manner. Reinforces importance of customer service. Coach and develop others in the importance and best practices of Customer Service.

• Stakeholder Engagement.

Ability to maintain good relationships with the people who have the most impact on your work. Actively seek feedback from internal and external stakeholder groups; listen effectively. Proactively communicates to foster a productive and transparent relationship. Coach and develop others in importance and best practices of stakeholder engagement.

• Use of Resources.

Can work effectively across Buckeye's matrix style organization to create opportunities for collaboration and effective problem solving. Demonstrates accountability for managing people including knowledge of and application of Buckeye employee policies including (Finance, IT, and HR).

Through planning and effective resource management creates opportunities and space for employees to finish and be responsible for their own work.

Coach and mentor others in Use of Resources.

• Time Management & Organization.

Can effectively present, train or instruct others on how to intentionally structure projects to best serve Buckeye goals. Strategically organizing tasks to maximize productivity. Effectively organizes your time intentionally and prioritizes activities that most efficiently advance you towards all project goals. Coach and develop others in the importance and best practices of Time Management & Organization.

• Self-Development.

Takes initiative to assess own development needs and seeks out constructive feedback. Implements plans to improve upon identified development needs. Proactively gains knowledge and seeks opportunities to further develop abilities. Coach and develop others in the importance of Self Development.

• Developing Direct Reports.

If Direct Reports exist; Fully supports and reinforces the developmental standards established for the organization. Is aware of and creates opportunities unique to each team members career aspirations. Encourages team members to take on additional accountabilities that push and stretch capabilities in a productive environment.


Essential Functions:

• This position requires the ability to perform essential job functions consistent safely and successfully with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards.
• This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• This position requires compliance with all personnel policies.

Physical & Safety Requirements:

• The person in this position needs to occasionally move inside the office to access file cabinets, office equipment, etc.
• This role continuously operates a computer and other office productivity equipment (i.e. a calculator, copy machine and computer printer).

About You:

To be successful in the Buckeye culture, our employees must possess a demonstrated commitment to environmental responsibility and regulatory compliance.

Excellent communication, both written and verbal, as well as strong organizational skills are paramount.

You must work independently and be able to exercise tact, discretion, and professionalism when dealing with internal and external customers, and when handling sensitive and confidential information.

Buckeye wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of its employees that result in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.

People First Culture:

From managing over 5,000 miles of pipeline to commercializing clean energy projects, our people collaborate to provide world-class service and meet the changing energy needs of our customers.

Our employee-first culture means that we invest in our employees and equip them to be fully contributing members of high performing teams.

We are focused on collaboration, inclusion, empowerment, accountability, and professional development. We want the best in you to bring out the best in us.

Join us as we work together to build a business that is responsive to the needs of the future while continuing to serve the energy needs of communities today.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP on the following


website:

Applicants who are extended an employment offer will be required to complete certain employment verifications, education verifications, job related assessments, background check, MVR driving record check, drug screen and physical/medical exam, if applicable to the position.

All employment offers are contingent upon the successful completion of these pre-employment processes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)
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