Business Management and Service Delivery Senior Consultant - St Paul, United States - Wells Fargo

Description

Business Management and Service Delivery Senior Consultant

Location:
Charlotte, North Carolina, Minneapolis, Minnesota


Job ID R

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do.

We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The newly formed Strategy, Insights, and Implementation group under the Operations line of business is responsible for building a more unified, more integrated approach to Wells Fargos business operations functions.

This includes contact center operations, client-servicing support, money movements within our businesses, lending operations, and other functions. By taking a more integrative approach to these functions, Wells Fargo will be able deliver a more consistent experience for our customers and operate more efficiently


About this role:
Wells Fargo is seeking a Business Management and Service Delivery Senior Consultant.


In this role, you will:** Act as a Business Execution advisor to leadership to drive performance and initiatives, and develop and implement information delivery or presentations to key stakeholders and more experienced management

• Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large scale solutions
• Provide vision, direction, and expertise to more experienced leadership for implementing innovative and significant business solutions that are large scale and cross organizational
• Lead team meetings or steering committee to facilitate decision making and support implementation of recommendations and plans
• Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership
• Provide direction to a cross functional team using business expertise

Required Qualifications, US:** 7+ years of Management Consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:** Experience in building business review content

• Proven collaboration skills across various levels of senior management and others at the executive level, dealing with complex ideas and solutions
• Outstanding problem-solving skills-able to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
• Strong thought leadership skills with the ability navigate a highly matrixed environment and present strong responses to external stakeholders
• Proven success in achieving objectives requiring a high level of cooperation from people in other parts of the organization
• Strong analytical and critical thinking skills combined with strategic business focus
• Experience working in a changing environment and ability to pivot as the organization takes shape
• Advanced capabilities in PowerPoint, Word, and other Microsoft tools
• Ability to develop executive level presentations
• Strong leadership ability to drive successful execution of business imperatives; ability to plan, prioritize and set goals
• Significant experience authoring compelling executive level communications; emphasis on written materials
• Experience working in a rapidly changing, highly complex matrixed environment

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,

or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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