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    Protective Services Manager - St Paul, United States - Bank of America

    Bank of America
    Bank of America St Paul, United States

    3 weeks ago

    Bank of America background
    Description
    Protective Services Manager (PSM) page is loaded

    Protective Services Manager (PSM)

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    locations

    Saint Louis

    time type

    Full time

    posted on

    Posted Yesterday

    job requisition id


    Job Description:


    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

    Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

    We're devoted to being a diverse and inclusive workplace for everyone.

    We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

    Join us

    Job Description:


    This job is responsible for the implementation of the bank's physical security program, policies, and procedures in select facilities and regions.

    Key responsibilities include responding to critical physical events when necessary, supporting incident management activities, managing security programs related to physical security, assessing the threat landscape and mitigating risk, and communicating with market leaders, employees, and business partners to increase awareness of security programs, initiatives, and trends.

    Responsible for management and implementation of the security program for a large geographical region.

    Responsible for the protection of all corporate assets to include employees, premises, and property for a dedicated area or region.

    Manages security programs related to physical security, threat management or technical security. Provides consultation to client and business partner management teams. Conducts security reviews of banking centers, administrative and operations buildings based on risk assessment factors. Consults with local LOB managers and provides assistance and issue resolution. Participates in investigations of physical security incidents and other incidents as directed, providing timely documentation.

    Functions as team lead during security-related incidents and when designated as the duty officer; is responsible for ensuring SOACC is kept up to date as incidents/events unfold.

    The PSM will be the bank's liaison to law enforcement and advise the local leadership on security related legal and regulatory requirements.

    The PSM will develop cost effective plans to manage access control and security risk to the bank.

    The PSM is a member of the crisis management team and is the in-house consultant to management on response to threats and natural disasters.

    May provide consultation and guidance to line and senior management, as well as other key stakeholders and internal customers on security-related issues.

    Develops and maintains effective, active working relationships with primary clients, business partners, team members and external contacts that are relevant to the PSM's specific area of responsibility and actively fosters an environment of teamwork.

    Provides leadership, directly or through influence, to meet all objectives of the corporate security program and to address unplanned events.

    Able to work independently and may manage entry level professionals, or interns.

    Responsibilities:
    Manages incidents including robberies, burglaries, workplace violence, thefts, and other security related incidents while providing timely updates to stakeholders and completing documentation
    Oversees, coordinates, and provides direction to on-site management when dealing with crises or emergency events and trains teams on appropriate security, safety, and risk mitigation strategies
    Builds and maintains relationships with all levels of management and key stakeholders, such as local market leaders, financial center managers, facility managers, and external security experts to ensure adherence to local, state, and federal law
    Conducts security assessments to identify and remediate risk in financial centers, remote ATMs, and

    administrative/operations

    buildings
    Manages guard deployment strategy and security integrator work, including security equipment related projects for assigned areas of responsibility
    Partners with stakeholders in the physical security planning and installation process for new facilities and renovations


    Skills:

    Attention to Detail
    Crisis Management
    Decision Making
    Facilities Management
    Issue Management
    Access and Identity Management
    Customer and Client Focus
    External Resource Management
    Policies, Procedures, and Guidelines Management
    Stakeholder Management
    Analytical Thinking
    Critical Thinking
    Executive Presence
    Presentation Skills
    Problem Solving
    Required

    Skills:


    • Must have either prior law enforcement, investigative experience or military special operations experiences (4+ yrs of experience).
    • Bachelor's Degree or equivalent years of law enforcement, corporate security experiences
    • Excellent Communication Skills (verbal and written) and be able to interact with internal customers/leadership
    • Critical Thinking skills - have demonstrated abilities to make critical decisions
    • Demonstrated ability to be
    self-motivated/self-starter


    • Influencing skills - have the ability to interact and work closely with internal and external stakeholders
    • Adaptability
    • Solid Computer Skills – working with MS Office suite
    • Valid Driver's License
    • Must be able to provide own transportation to respond in a timely fashion to events
    • Must be able to respond to matters and issues off regular work hours.

    Shift:
    1st shift (United States of America)


    Hours Per Week:
    40
    About Us


    Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure.

    Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.
    Regardless of the position you are interested in, the starting points to building your resume are the same:

    • Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
    • Think about why you can do the job and make a list of your skills that are relative to the job.
    • Identify experiences or accomplishments that show your proficiency in the skills required for the job.
    • Summarize your abilities, accomplishments and skills into a brief, concise document.
    Considerations when writing a resume


    • Do be brief. Resumes should be 1-2 pages in length.
    • Do be upbeat and active in your wording.
    • Do emphasize what you have done clearly and concretely.
    • Do be neat and well organized.
    • Do have others proofread and critique your resume. Spell check. Make it error free.
    • Do use high quality, white or light colored 81⁄2 x 11 paper. Use a laser printer if possible.
    • Don't be dishonest, always tell the truth about yourself in the most flattering light.
    • Don't include salary history or requirements.
    • Don't include references.
    • Don't include accomplishments that do not support your professional goals.
    Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)


    Don't use italics, underlining, shadows or other fancy treatments.
    Seven steps to a successful interview

    • Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
    • Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
    • Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
    • Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
    • Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
    • Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
    • Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.
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