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Gondrecourt-le-Château

    Service Manager - St Paul, United States - Strategic Talent Partners

    Strategic Talent Partners
    Strategic Talent Partners St Paul, United States

    3 weeks ago

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    Description

    Position Overview

    The Plumbing Service Manager's primary role is to ensure efficient, high-quality plumbing services by leading and coaching the plumbing technicians. Reporting directly to the Operations Leader, this manager will conduct consistent 1:1s and L10s with team members, ensuring transparent communication and promptly addressing challenges. This position offers an ideal opportunity for a seasoned manager familiar with home services and who values open communication, training, and fostering a team-oriented culture.

    Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

    Key Responsibilities


    • Lead, coach, and manage plumbing technicians to guarantee top-tier performance and service delivery.


    • Conduct regular 1:1 and L10 sessions with team members, fostering open communication and addressing any operational challenges.


    • Collaborate closely with other department managers and teams, such as Customer Service, Dispatch, and Accounting.


    • Utilize Service Titan software for efficient management, reporting, and service tracking.


    • Ensure team adherence to company standards, safety guidelines, and best practices in plumbing services.


    • Handle and resolve customer concerns related to plumbing services.


    • Track, report, and analyze service metrics, ensuring consistent quality and customer satisfaction.


    • Work with the HR department to recruit, onboard, and train new plumbing technicians.


    • Address any team conflicts, ensuring a harmonious work environment.


    • Perform additional duties and responsibilities as required.

    Talents and Skills Required


    • Ability to work collaboratively with a keen sense of ownership and responsibility.


    • Strong leadership qualities with an emphasis on coaching and mentoring.


    • Exceptional communication and interpersonal skills.


    • Proficiency with Service Titan software or the ability to learn quickly.


    • Problem-solving skills with the capability to develop effective solutions.


    • Organizational skills, time management, and the ability to juggle multiple demands.

    Expectations


    • Uphold and promote companywide Core Values in all interactions and decisions.


    • Foster an environment of continuous learning and improvement, ensuring all technicians are trained on core processes.


    • Proactively seek opportunities for collaboration and growth within the company.


    • Minimum 3 years of leadership in a service-oriented industry, with a record of achieving or exceeding operational goals.


    • Familiarity with plumbing services or a related home service field.


    • Experience with Service Titan software is a plus.


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