Career Services Office Manager - Minneapolis, United States - University of Minnesota

Description

About the Job

CLA Career Services strives to offer a continuum of inclusive, high-impact career management and development that advances readiness for approximately 12,000 liberal arts undergraduates in 65+ majors. This is done in alignment with the University's land-grant mission and with an intentional focus on meeting the needs of those students who experience the greatest barriers to their career management. CLA Career Services is part of CLA's Office of Undergraduate Education (CLA UGE) unit, which spans academic advising, student support services, career services, curriculum management, diversity/equity/inclusion programs, and scholarship awarding.

CLA Career Services is innovating what college career services delivers in the 21st century, especially for liberal arts students, by delivering optimal career services for individual students, scaling that model so that programming and career education is available to all students, and engaging externally to drive and develop career opportunities for students. The CLA Career Services team is structured with 16 full-time staff who are responsible for career coaching and student engagement, career management curriculum, experiential learning (particularly internships), and alumni and employer engagement initiatives that are integrated into the overall CLA Undergraduate Education unit.

Strategic Administration (30%)

• Lead administrative function of CLA Career Services(CLACS) Office.
• Serve as a member of the CLACS Strategy team, to guide and shape practices and processes in alignment with the unit's strategic plan and to support the scalable delivery of career management education.
• Provide direct administrative support to the Director of CLA Career Services, the Director of CLA Career Readiness, and Career Readiness faculty engagement efforts.
• Support management of CLACS unit budget, including instructional funding, through regular tracking, review, and monitoring of fund balances and spending
  
  

Office Operations & Management (45%)

• Supervise the CLACS Front Office Coordinator to ensure supportive and responsive customer service to students and partners and serve as back-up to maintain services in their absence.
• Manage CLACS' student staffing program including supporting multiple functional supervisors by convening meetings to coordinate recruitment, hiring, onboarding, ongoing training, and performance coaching to ensure consistency, use of best practices, and effective use of financial resources.
• Liaise with CLA UGE HR team to update position descriptions, drive timelines, and ensure internal coordination of recruitment and hiring details and processes for full time staff, course instructors, and student staff.
• Manage CLACS general onboarding processes for professional team members and support effective transfer of knowledge when staff depart.
• Ensure CLACS team members have access to, and are trained to use, all tech tools and systems related to their particular roles including, but not limited to, Asana, Handshake, APlus, MyCareerManagement, Salesforce CRM, Salesforce Marketing Cloud, Canvas, Canva, PGS Dashboards, CLARA, and other tools and systems.
• Design and generate data and outcomes reports, as needed, from sources such as APlus, Post Graduate Survey in Salesforce, CLARA, and the like to support data-driven planning and decision-making.
• Manage CLACS' Google Drive infrastructure to ensure use of document naming conventions and organization of folders so documents can efficiently be located and updated.
• Manage CLACS' internal staff communications through unit-wide calendaring, Slack, internal team website, and the like
• Serve as Departmental Facilities Representative (DFR) for CLACS to manage office space and facility-related issues.
• Oversee ordering and inventory of CLACS' office supplies and equipment and liaise with UGE central admin to manage technical needs of team

Programs and Events (15%)

• Provide strategic support and consultation to event and program planners for effective coordination across functions within CLACS unit.
• Coordinate CLACS' participation in CLA-wide student-serving programs including but not limited to Orientation, College Day, Visit Days, and Commencement.
• Manage logistics including scheduling, making reservations, ordering refreshments, and related tasks for unit-wide meetings, retreats, and trainings and the like .
• Support CLACS ongoing student needs assessment activities by coordinating logistics for focus groups, distribution of surveys, and similar
  

Other Responsibilities, Professional Development, and Service (10%)

• Demonstrate a commitment to ongoing social justice and racial equity work that identifies, challenges, and removes barriers to access at the individual, community, and system level.
• Engage in professional development and scholarly activity in the field of student affairs and career development to maintain knowledge of trends and best practices (e.g. membership in professional associations, attendance at conferences and seminars, write articles, serve on teams and collaborate with other professional groups, etc.)
• Participate in CLA Career Services, CLA Undergraduate Education, College and University-wide committees, workgroups, meetings, and events as requested
  Other duties as assigned
  
  

Qualifications

Required qualifications

• Bachelor's degree with at least two years of experience or a combination of relevant education and administrative experience to total six years.
• Experience supervising staff and students.
• Demonstrated experience working effectively with individuals from diverse identities, cultures, and communities
• Demonstrated organizational skills and a high level of attentiveness to detail and accuracy
• Demonstrated computer skills and experience with common office software including but not limited to Google suite, presentation software, zoom, email and calendaring applications, and the like.

Preferred Qualifications

• Experience supporting leadership.
• Ability to demonstrate strong attention to detail and time management skills.
• Experience working in an academic setting.
• Experience with project management, developing standard operating procedures, and project management software such as ASANA
• Demonstrated excellent verbal and written communication skills. Experience with writing and editing for content, style, tone and grammar.
• Demonstrated experience working independently and handling multiple tasks simultaneously
• Demonstrated evidence of strong problem-solving skills

About the Department

About the College of Liberal Arts

The College of Liberal Arts (CLA) at the University of Minnesota-Twin Cities is dedicated to helping undergraduate students articulate how their liberal arts education prepares and positions them to find success and purpose in a dynamic and uncertain future. To that end, the CLA Career Services office (CLACS) is an integral partner to CLA's Career Readiness Initiative that is positioning CLA as a national leader in serving liberal arts students in a changing talent landscape. As part of this effort, CLA has approved a career management course degree requirement for all students entering CLA as first-year students delivered by CLACS.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

To successfully apply for this position please click the apply button, follow the instructions, and submit the following documents in PDF format: * Cover letter * Resume The application review process will begin on April 5th, 2024. This position will remain open until filled. To request an accommodation during the application process, please e-mail or call UOHR

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019,