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    IT Service Management Engineer - St Paul, United States - Wings Financial

    Wings Financial
    Wings Financial St Paul, United States

    2 weeks ago

    Default job background
    Description
    PRIMARY PURPOSE: As part of the End User Services team, the ITSM Engineer - ServiceNow will be involved in the development, configuration, administration, maintenance, and support of the ServiceNow Platform.

    ESSENTIAL FUNCTIONS:
    • Customize, configure, and support solutions on the ServiceNow platform as it relates to ITOM, ITAM, CMDB, ITSM, Service Catalog, workflow automation, and other related functionality.
    • Implement necessary third-party external systems and ensure they are functioning as expected.
    • Design, configure, and support new applications and modules.
    • Implement and optimize workflows, automation, and integrations to streamline technical issue resolution processes.
    • Monitor the health, usage, and overall compliance of ServiceNow and its applications.
    • Perform day-today administration of the ServiceNow Platform.
    • Support ServiceNow discovery tool for CMDB.
    • Maintain the integrity of the ServiceNow Platform across production and non-production instances.
    • Analyze business requirements and translate them into effective technical solutions within the ServiceNow platform.
    • Create and maintain custom reports and dashboards.
    • Stay on top of industry trends and advancements in ServiceNow technology to recommend innovative solutions and improvements.
    • Provide support for the ServiceNow Platform resolving incident tickets and fulfilling service requests escalating to ServiceNow support when needed.
    • Contribute to the continuous improvement of service management practices by analyzing data, identifying trends, and proposing strategic enhancements.
    • Assist in building and maintaining internal documentation and procedures for which this position is made responsible.
    • Closely adheres to credit union security standards, policies, and procedures.
    • Performs other related duties as assigned.
    EDUCATION and EXPERIENCE:
    • Associates degree (AA) and 5+ years related experience with implementation, development, administration, and support within the ServiceNow Platform.
    • Proven ability to design, configure, and customize ServiceNow modules to meet specific business requirements.
    • Understanding of integrating ServiceNow with other systems and tools.
    • Proven ability to analyze existing processes, identify bottlenecks and implement improvements using ServiceNow capabilities.
    • Strong understanding of ITIL and ServiceNow best practices.
    • Effective oral and written communication skills required to interact, resolve, and document business or technical requirements.
    • Ability to work independently with little supervision as well as collaboratively in a team environment.
    • Self-motivated individual who can handle undefined problems and think abstractly to deliver results.
    • Ability to work in a fast pace, Agile environment.
    • Attention to detail and strong organizational skills plus the ability to prioritize projects and tasks.
    • Bondable
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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