- Lead a small team, balancing administrative duties with daily tasks
- Hire and train new employees
- Ability to identify and effectively communicate situations that cause concern, and work internally and externally to resolve fully
- Ability to successfully manage projects within the time constraints and to conclusion.
- Ability to manage tasks, including staff training and delegation
- Participate in client interaction whenever possible to build and strengthen relationships
- Encourage and solicit client and staff feedback and act upon to improve areas of opportunity
- Acts as a role model through their actions and behaviors for those who strive excellence
- Provides team with opportunities to grow in client relationships and management of client specifics, including attending client audits and actively participating
- Facilitates necessary technical knowledge and shares with others to ensure awareness within team and Company, as needed
- Creates and maintains positive relationships with employees and clients
- Exhibits the behavior and performance desired from team by leading by example in a positive manner
- Communicates internally and externally in a manner that provides understanding of situations and facilitates positive resolution
- Ability to accurately create and update comprehensive Standard Operating Procedures (SOPs) with minimal oversight
- Ability to review client procedure guides and procedure updates and implement requirements accurately, understanding interdepartmental and cross department impact
- Competitive base wage
- Benefits (including medical, dental, vision, life, etc) starting the 1st of the month after hire date
- Paid time off accrued from start date
- Free food
- Free workout facility at corporate office
- Causal dress code where jeans are ok every day
- 5+ years of client service management experience preferred; individual must be able to demonstrate experience in key areas of people management including mentoring, employee development and team building
- Proficiency with Microsoft Office applications (Excel and Word) and preferred experience with a variety of software including FACS
- Leadership experience including the ability to prioritize workloads and meet deadlines in a fast-paced environment
- Strong problem-solving skills with an understanding of the impact that the Client Services team has on the company
- Demonstrates initiative and ability to work with minimal supervision
- Utilize clear verbal and written communication skills
- Suggest process improvements with continued attention to document control guidelines
-
Service Manager
3 weeks ago
Strategic Talent Partners St Paul, United StatesPosition Overview · The Plumbing Service Manager's primary role is to ensure efficient, high-quality plumbing services by leading and coaching the plumbing technicians. Reporting directly to the Operations Leader, this manager will conduct consistent 1:1s and L10s with team memb ...
-
IS Service Manager
5 days ago
Dungarvin St Paul, United StatesCompany Description · A LITTLE ABOUT US: · Dungarvin is a national organization of privately owned companies that are dedicated to providing high-quality, community-based support to people with intellectual and developmental disabilities, people who are faced with mental health, ...
-
Service Manager
1 week ago
Strategic Talent Partners St Paul, United StatesPosition Overview · The Plumbing Service Manager's primary role is to ensure efficient, high-quality plumbing services by leading and coaching the plumbing technicians. Reporting directly to the Operations Leader, this manager will conduct consistent 1:1s and L10s with team memb ...
-
IS Service Manager
1 week ago
Dungarvin St Paul, United StatesCompany Description · A LITTLE ABOUT US: · Dungarvin is a national organization of privately owned companies that are dedicated to providing high-quality, community-based support to people with intellectual and developmental disabilities, people who are faced with mental health, ...
-
Construction Services Manager
3 weeks ago
Excel Engineering St Paul, United StatesJob Type · Full-time · Description · Excel Engineering, Inc. is seeking a team-oriented, highly motivated, and experienced Client Services Manager for our Mounds View, MN office. · Since 1990, Excel Engineering, Inc. has differentiated its services from that of its competition ...
-
Service Operations Manager
1 week ago
University of Minnesota St Paul, United StatesApply for Job · Job ID · 361346 · Location · Twin Cities · Job Family · Student Services · Full/Part Time · Full-Time · Regular/Temporary · Regular · Job Code · 9703RC · Employee Class · Acad Prof and Admin · Add to Favorite Jobs · Email this Job · About the Job · Hiri ...
-
Residential Services Manager
5 days ago
Pathways to Community St Paul, United StatesIf youhavemanagement experience in the Human Services field and have a strong desire to lead and serve with compassion and enthusiasm, we want to talk with you · Located throughout the Twin Cities Metro area,Pathways to Community is a human services provider offering family and r ...
-
Assistant Services Manager
3 weeks ago
Ulta Beauty St Paul, United StatesOVERVIEW: · Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industrys most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belongingeven as the ...
-
Administrative Services Manager
3 weeks ago
WSB St Paul, United StatesJoin the Exciting Team at WSB · Are you ready to be part of a dynamic team that thrives on innovation and collaboration? At WSB, we understand that culture drives results, and we're dedicated to fostering an environment where strong relationships, forward-thinking ideas, and incl ...
-
Wavier Services Manager
3 weeks ago
Pathways to Community St Paul, United StatesPathways to Community (PTC) is hiring a Manager for our Residential Services department. In this role you act as the Designation Coordinator and would oversee the day-to-day operations of three to four waiver or CRS programs. Each program has a site supervisor and a weekend lead ...
-
Manager of Clinical Services
3 days ago
St Croix Hospice St Paul, United StatesJob DetailsLevelManagementJob LocationRoseville MN - Roseville, MNPosition TypeFull TimeEducation Level2 Year DegreeJob ShiftDayJob CategoryHealth CareThe Manager of Clinical Services is responsible for ensuring that patient care is coordinated and managed appropriately. The Mana ...
-
Client Service Manager
4 weeks ago
I.C. System St Paul, United StatesJob Summary · The Client Service Manager will drive key initiatives and long-term goals through digital innovation and analyzing KPIs. They will implement retention strategies and continue to build relationships with our clients. · Location · This position allows for remote work ...
-
Construction Services Manager
3 weeks ago
Excel Engineering St Paul, United StatesWe offer full service Electrical and Control System Engineering Consulting services in the US and abroad. The Client Services Manager will report to the company President. They will oversee the day to day operations of Excels Client Workforce busine Manager, Construction, Project ...
-
Fleet Services Manager
1 week ago
Beacon Hill St Paul, United StatesTo Apply for this Job Click Here · Job Summary · Beacon Hill's client is looking for a Fleet Services Manager who will be responsible for managing category service value within budgetary constraints while ensuring compliance with State and Federal regulations. This role involve ...
-
Residential Services Manager
3 days ago
Pathways to Community St Paul, United StatesIf you have management experience in the Human Services field and have a strong desire to lead and serve with compassion and enthusiasm, we want to talk with you · Located throughout the Twin Cities Metro area, Pathways to Community is a human services provider offering family a ...
-
Manager of Clinical Services
3 days ago
St Croix Hospice St Paul, United StatesJob Details · Level · Management · Job Location · Roseville MN - Roseville, MN · Position Type · Full Time · Education Level · 2 Year Degree · Job Shift · Day · Job Category · Health Care · The Manager of Clinical Services is responsible for ensuring that patient care ...
-
Assistant Services Manager
2 weeks ago
Ulta Beauty St Paul, United StatesUlta Beauty Florence Trail Ste 100 [Department Supervisor] As an Assistant Services Manager at Ulta Beauty, you'll: Meet/exceed service and merchandise sales, events around hair, skin and brows, and guest satisfaction; Review and interpret financial and operational reporting regu ...
-
Wavier Services Manager
1 week ago
Pathways to Community St Paul, United StatesPathways to Community (PTC) is hiring a Manager for our Residential Services department. In this role you act as the Designation Coordinator and would oversee the day-to-day operations of three to four waiver or CRS programs. Each program has a site supervisor and a weekend lead ...
-
MVS/Service Manager
3 weeks ago
Bridgestone Americas St Paul, United States**Company Overview** · Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With ...
-
Service Operations Manager
2 weeks ago
University of Minnesota St Paul, United StatesApply for Job Job ID 361346 · Location Twin Cities · Job Family Student Services · Full/Part Time Full-Time · Regular/Temporary Regular · Job Code 9703RC · Employee Class Acad Prof and Admin · Add to Favorite Jobs Email this Job · About the Job · Hiring Salary Range: $62,000-$66 ...
Client Services Manager - St Paul, United States - DCM Services, LLC
Description
ApplyDescription
Who are we?
DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.
What you'll be doing:
In this role, the individual will be responsible for overseeing the administration of the Client Liaison and Document Handling Specialists. This individual will ensure all team responsibilities are handled according to client and Company requirements, as well as maintaining an environment that maximizes accuracy and productivity and incorporates risk-based controls. In addition, this individual will work closely with internal management to ensure all Company and client requirements are met.
RequirementsEssential Job Functions:
What's in it for you:
Skills and Experience required:
