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Massapequa

    Store Customer Service Specialist - Massapequa, United States - The Sherwin-Williams Company

    The Sherwin-Williams Company
    The Sherwin-Williams Company Massapequa, United States

    2 weeks ago

    The Sherwin-Williams Company background
    Description
    This is position is essential to the success of our retail stores.

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

    Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

    Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

    The individual selected for this role will be expected to work at Store #705423, located at: 4360 Sunrise Hwy, Massapequa, NY 11758

    Ensure high levels of customer satisfaction through excellent sales service

    Assist customers in person and over the phone by determining needs and presenting appropriate products and services

    Build productive trust relationships with wholesale and retail customers

    Process sales transactions accurately and consistent with policies and procedures

    Follow and achieve sales goals on a monthly, quarterly, and yearly basis

    Maintain precise work order files and formulas

    Pull appropriate products from the sales floor or warehouse

    Tint and mix products, as needed, to customer specifications

    Stock shelves and set up displays

    Clean store equipment

    Load/unload delivery trucks

    Assist in making deliveries, as needed

    Maintain in-stock and presentable condition assigned areas

    Remain knowledgeable on products offered and discuss available options

    Comply with inventory control procedures

    Suggest ways to improve sales


    Minimum Requirements:
    Must be at least eighteen (18) years of age

    Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future


    Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.

    frequently and up to 70 lbs. on occasion

    Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation


    Preferred Qualifications:
    Have a valid, unrestricted Driver's License

    Have at least a High School diploma or GED

    Have at least one (1) year experience working in a delivery, retail, or customer service position

    Have previous work experience selling paint and paint related products

    Have previous work experience operating tinting and mixing equipment

    Ability to read, write, comprehend, and communicate in more than one language

    Ability to read, write, comprehend, and communicate in Spanish

    #J-18808-Ljbffr
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