Customer Service Specialist - White Plains, United States - CVR Associates

CVR Associates
CVR Associates
Verified Company
White Plains, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

CVR is looking for a professional, well-organized, compassionate individual with great attention to detail to serve as a Customer Service Specialist.

This position will service participants in assisting low-income families and individuals, who may include homeless, elderly, or disabled, to secure affordable housing and improved living conditions with the goal of improved quality of life and self-sufficiency.


General Responsibilities Include:


  • Perform and complete annual recertifications, interim recertifications, new admissions, transfers, port outs, port ins, special program referrals (as assigned), terminations, and rent increases for the Housing Choice Voucher Program participants for Affordable Housing.
  • Notify participants and owners of the results of interim recertification.
  • Collect recertification information, including income and any other required documentation for the administration of the HCV program.
  • Schedule recertifications and appointments with participants; interview participants for Affordable Housing.
  • Monitor participant moves and lease terminations for Affordable Housing.
  • Accurately enter data into appropriate databases.
  • Conduct briefing with tenants to explain HUD, and administrative plan guidelines
  • Accurately prepare weekly reports on recertification and other reports.
  • Bachelor's degree or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families
  • Attention to Detail
  • Basic Math skills
  • Excellent Organization skills
  • Excellent Customer Service skills
  • Must be able to perform assigned tasks in a remote work environment when required
  • Must have the ability to adapt to a changing work environment
  • Must be able to meet productivity and accuracy requirements
  • Must have critical thinking skills

Pay:
$24.04 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson
  • Office

Education:


  • Bachelor's (preferred)

Experience:


  • Banking: 3 years (preferred)
  • Eligibility: 3 years (preferred)
  • Section 8: 3 years (preferred)
  • Customer service: 3 years (required)

Work Location:
In person
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