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    Product Support Analyst II - Boston, United States - Global Payments Inc.

    Global Payments Inc.
    Global Payments Inc. Boston, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

    Summary of This Role

    We seek an energetic, motivated, and articulate team player to join the Product team as a Product Owner to manage the delivery of ERP integrations. The ideal candidate will be responsible for the delivery of the ERP integration roadmap while working cross-functionally with internal teams to maintain product excellence and release new features to benefit customers. Qualified candidates should be self-starters with proven track records of success and have an interest in joining a fast-paced software organization.

    What Part Will You Play?

    • Manage the delivery of ERP integrations (product development to product launch), ensuring execution is in line with a project plan, for small or moderately complex new product initiatives or existing product initiatives.
    • Work closely with cross-functional teams, including engineering, design, sales, and customer success to ensure the successful development, launch, and adoption of the product. Complies with the established methodology for managing product strategy.
    • Manages the details of product backlog and ensures continual enhancements to existing products.
    • Understand the ERP integration landscape and identify opportunities to improve product offerings and customer experience.
    • Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value propositions. Review research with product marketing to quantify value proposition for inputs and marketing collateral.
    • Develops business cases requiring minimal analytical skills for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.
    • Participates in product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions. Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties.
    • Supports the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the business unit strategy. Completes required documentation and provides design direction, testing support, and general assistance to the delivery team, as needed, during the execution phase of product development consisting of moderate complexities and scopes.

    What Are We Looking For in This Role?

    Minimum Qualifications

    • Bachelor's Degree
    • Relevant Experience or Degree in Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree
    • Minimum 2 Years of Relevant Exp
    • Experience in similar business product services and/or external customer/market experience
    • Excellent communication skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders

    Preferred Qualifications

    • Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.
    • Strong understanding of ERP systems, such as Oracle, Sage, SAP, or Microsoft Dynamics, and experience integrating financial software products with these systems.
    • Experience working in an "empowered product team" structure.

    What Are Our Desired Skills and Capabilities?

    • Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of the ERP integration sub-function and applying knowledge to meet goals, maintain relationships, and propose opportunities to expand the business.
    • Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts outside their own area of expertise.

    This position is eligible to be considered for remote hiring anywhere in the USA

    #LI-Remote

    "The position listed in this requisition is ineligible for the referral bonus award program"

    • Pay: Pay Range is from $56,300 - $93,000 and there is no bonus plan or commissions associated with the role.
    • Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:
    • Apply By: Friday, May 10, 2004

    Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact

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