Client Applications Support Analyst Iv - Boston, United States - Tufts Medical Center

Tufts Medical Center

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you.

Job Profile Summary**
Job Overview

Minimum Qualifications:

Bachelor's degree in Computer Science, Information Systems, or related technical field.
Appropriate certifications or obtain certifications within a reasonable timeline.
Six (6) years of healthcare business analyst/IT experience.

Preferred Qualifications:

Master's degree in Computer Science, Information Systems, or related technical field.
Eight (8) years of healthcare business analyst/IT experience.
Experience with software development and software testing/QA.

Duties and Responsibilities:

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.

Other duties and responsibilities may be assigned.

Serves as an experienced business specialist and technology generalist responsible for aligning technology solutions with business needs per the strategic direction set forth by leadership and key stakeholders.
Serves as an intermediary between internal groups and third-party solutions or vendors to ensure the integrity and optimization of the technical build or solution is optimal.
Leads more complex builds and issue research/resolution tasks.
Secures sufficient and thorough system testing consistent with protocols established by the organizations governance committees prior to approving the migration of updates into the production environment.
Develops and maintains standard technical and operational documentation for all implemented efforts to support sustainability and end-user education/ experience/ results.
Manages medium to large sized projects with mínimal managerial oversight.
Engages continuously with operational teams to gain context and an understanding of pertinent business processes and workflows.
Promotes and champions a technology enabled, data-driven operations across the health system; aims to establish formal measures of performance for all initiatives, implemented workflow, and as determine fitting to quantify other efforts/ output.
Serves as team lead assigned to specific initiatives and daily scope of responsibilities.
Provides technical and professional guidance to less experienced team members to develop strong team dynamics and ensure the quality of the work output.

Physical Requirements:

Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects.
Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.
Requires ability to see computer screen, monitoring equipment and reports.

Skills & Abilities:

Ability to use Microsoft Office Outlook, Teams, Word, Excel, Power Point, Visio.
Ability to gain additional competence using Microsoft Access, Project Management software.
Strong technical, analytical, problem-solving, project management skills.
Knowledge of organization and project management methodologies.
Ability to influence others to prioritize and complete tasks, through completion by established deliverable dates.
High degree of professionalism and integrity is required.
Effective team player.
Strong written and verbal communication with excellent customer service orientation.
Ability to understand and explain complex, technical information to a non-technical user.
Ability to be agile and navigate through uncertainty; support team members ability to do the same.
Ability to interpret data and identify meaningful patterns.
Ability to be resourceful in gathering pertinent information to inform decision-making.
Ability to manage and balance multiple priorities simultaneously. Organize work effectively; seek timely guidance as requires in order to complete all assigned work by established deliverable date.