- Supports IT operations in troubleshooting issues in the business applications.
- Cross functional interaction with IT, QC/QA, network and vendor teams to resolve issues.
- Supports day to day operations related to lab systems (FACSlyric, XURIs, Acceseq, MetOnes etc.).
- Monitor networked systems are maintained.
- System administration and general user support of GxP lab systems and enterprise IT systems.
- Support periodic and annual account reviews of GxP systems.
- BS degree in Computer science or related discipline with experience
- Experience in FDA-regulated environment
- Familiarity with GAMP
- Familiarity with 21 CFR Part11
- Microsoft Technologies - .Net, MS Office, Share point
- Computerized lab systems, MES systems, ERP and Off the Shelf applications
- O/S knowledge - Windows and iOS
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Technical Support Analyst
3 days ago
KBR Cambridge, United States**Title**: · Technical Support Analyst (Remote) · **Technical Support Analyst** · **Essential Job function**: · - Point of contact for the federal and commercial users of the SAS system, providing third-tier support to the FAA National Service Desk (NSD). · - Provide resolution t ...
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Platform Support Analyst
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Zappi Boston, United StatesWe have a world class agile market research platform. We help brands rewire their traditional ad & innovation development processes with insights early, often & connected to create a learning loop. The result? They get smarter over time. Insights teams have more impact. Brands la ...
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Client Applications Support Analyst Iv
1 week ago
Tufts Medical Center Boston, United StatesWe're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you. · **Job Profile** Summary** · **Job Overview** · **Minimum Qualifications**: · 1. Bachelor's degree in Computer Science, Information Systems, or related technical field. · 2. Ap ...
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Junior Application Support Analyst
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SBLI Woburn, United States**Responsibilities include**: · - **Technical Liaison-** Acts as a conduit between non-technical users and the technical team, translating user needs into technical terms and technical solutions into user-friendly explanations. · - **Effective Communication -**Demonstrate excelle ...
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Technical Support Analyst
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KBR Cambridge, United States Full timeTitle: · Technical Support Analyst (Remote) · Technical Support Analyst · KBR, in support of the Volpe Center, is looking for a Technical Support Analyst that will be responsible for customer support, troubleshooting, systems analysis and support of technical team. Candidate will ...
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Desktop Support Analyst
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Planet Technology Boston, United StatesNO 3RD PARTY RECRUITERS AND LOCAL CANDIDATES ONLY · Desktop Analyst · Hands-on, in-person support assisting with troubleshooting – must be able to work independently · Will be supporting 650 users – they do operate on a hybrid model, so there will be employees in the office at an ...
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Support Analyst II
1 week ago
Berklee College of Music, Incorporated Boston, United States Full timeDescription · :Under supervision of the Service Desk Manager, the Technology Support Analyst II works closely with and acts as an escalation point for Support Analyst I staff and Service Desk student employees. The Technology Support Analyst is primarily responsible for tier 1 t ...
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Analyst I IT Application Support
6 days ago
Puma Somerville, United StatesYOUR MISSION Provide first level application support by working closely with end-users to troubleshoot, reproduce and resolve reported issues. Evaluate and isolate unresolved problems. Escalate as needed internally or to software vendors. Identify trends and perform root cause an ...
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H&h Field Support Analyst
2 days ago
South Shore Health Weymouth, United States**Job Description Summary** · The H&H Field Support Analyst is responsible for the following: Manage Current Health Inventory (Equipment). Manage all logistics and support for IT equipment. Install Power Backup devices (UPS). Ensure Current Health Kit delivery, setup, and retriev ...
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Epic Support Clinical Business Analyst
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Partners Healthcare System Somerville, United StatesThe Opportunity · As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, ...
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Technical Support Analyst I
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Bullhorn Boston, United StatesBullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn's cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capita ...
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Product Support Analyst II
2 weeks ago
Global Payments Inc. Boston, United States Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
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Support Analyst
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Curry College Milton, United StatesJob Description: · The Support Analyst ensures the Curry community (administration, faculty, staff, students, and parents) gets the most out of technology systems and services in support of teaching, learning, administration, and student life. The Support Analyst provides excepti ...
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Research Associate
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Forrester Cambridge, United StatesAt Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people ...
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Principal Analyst
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Forrester Cambridge, United StatesAt Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people ...
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Assistant Director, Prospect Research
1 week ago
MIT Cambridge, United States**ASSISTANT DIRECTOR, PROSPECT RESEARCH**, _Resource Development-Prospect Development_, to contribute to the fundraising efforts of the Institute by collecting, analyzing, and disseminating information to direct and inform solicitation and engagement strategies for prospective do ...
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HR Informations Systems Technical Analyst
1 week ago
Sarepta Therapeutics Cambridge, United StatesSarepta Therapeutics is looking for an energetic and resourceful HR Informations Systems Technical Analyst. As an HRIS IT Technical Analyst, you will play a crucial role in supporting and optimizing our Human Resource Information System (HRIS), with a specific focus on Workday. Y ...
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IT Service Desk Analyst
1 week ago
EF Education First Cambridge, United StatesThe IT Service Desk Analyst is responsible for delivering world class support services across EF's North American entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of custom ...
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Genesys L3 Consultant
4 days ago
Braintree Technology Solutions Inc. Cambridge, United StatesTroubleshoot issues and provide break-fix support for Genesys Cloud CX platform · - Configure service requests, develop new flows, and integrate data from systems like ServiceNow and Salesforce · - Collaborate with Product Owners and Business Analysts to develop technical solutio ...
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Threat Intelligence Analyst
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Recorded Future Somerville, United StatesWith 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company · **Job Description: Threat Intelligence Analyst**: · **This Role**: The Subscriptions and Periodi ...
IT Support Analyst - Cambridge, United States - Kalleid
Description
The IT Support Analyst provides on-site IT support for a fast-paced Cell Therapies manufacturing facility at a global Biopharmaceutical company based in Cambridge, MA. The position is responsible for supporting IT scientific laboratory operations and requires IT administration expertise, along with basic knowledge of the GMP validation.
Responsibilities
Serves as point of contact for day to day operations within the Cell Therapies support group.
Required Education/Experience
Preferred Experience