Junior Application Support Analyst - Woburn, United States - SBLI

SBLI
SBLI
Verified Company
Woburn, United States

4 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Responsibilities include:

-
Technical Liaison- Acts as a conduit between non-technical users and the technical team, translating user needs into technical terms and technical solutions into user-friendly explanations.
-
Effective Communication -Demonstrate excellent communication skills, providing clear, concise updates to both IT team members and business users, ensuring that all parties understand issue statuses and resolutions.
-
Internal IT Support -Enhance the internal IT knowledge base by documenting frequent issues and resolutions, thereby streamlining problem-solving efforts for recurring challenges.
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High-Paced Environment Adaptability- Efficiently manage multiple tasks and priorities in a demanding work environment, ensuring timely and accurate issue resolution.
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Team Collaboration - Collaborate effectively within a team, sharing knowledge and learning from peers to improve overall team performance and problem resolution efficiency.
- **Continuous Improvement
- **Proactively seek and implement improvements in support processes and the knowledge base to optimize team efficiency and response times.


Requirements:

-
Educational Background - Bachelor's degree in Computer Science, Information Technology, or a related field.
-
Analytical and Problem-Solving Skills - Exceptional ability to analyze, troubleshoot, and resolve complex problems.
-
Communication Skills - Outstanding communication and interpersonal skills, capable of effectively navigating between technical and non-technical domains.
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Multitasking Skills - Ability to handle multiple priorities in a fast-paced environment without compromising on the quality of work.
-
Industry Knowledge - A thorough understanding of life insurance processes and customer support operations is highly preferred

  • Hybrid work environment allowing up to two days remote weekly

Pay:
From $55,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Application Question(s):

  • Will you now, or in the future, require sponsorship for employment visa status (e.g. H1B visa status)?

Education:


  • Bachelor's (required)

Experience:


  • Jira: 1 year (preferred)
  • Application support: 1 year (preferred)

Ability to Commute:

  • Woburn, MA required)

Work Location:
Hybrid remote in Woburn, MA 01801
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