Junior Application Support Representative - Woburn, United States - SBLI

SBLI Woburn, United States

1 month ago

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Insurance

Description

The Junior Application Support Representative - Level 1 is a vital member of our IT Division, focused on providing exceptional support to our Users for application issues. This role demands a proactive approach to problem-solving, strong analytical skills, and the ability to communicate effectively with both technical and non-technical team members. Proficiency in JIRA, Confluence, Jira Service Manager, and SQL is crucial. The ideal candidate thrives in a fast-paced, demanding environment, excels at multitasking, and is committed to improving our internal knowledge base for tracking and resolving recurring issues.

Responsibilities:

Rapid Problem Resolution: Quickly identify and resolve application issues, collaborating closely with users and the development team to understand and address root causes.
Effective Communication: Exhibit excellent communication skills, providing clear and concise updates to both IT team members and business users, ensuring issues are understood and resolved efficiently.
Internal IT Support: Actively contribute to and utilize the internal IT knowledge base to document recurring issues and their resolutions, facilitating quicker problem-solving and knowledge sharing within the team.
High-Paced Environment Adaptability: Adapt to a high-paced, demanding work environment, efficiently managing multiple tasks and priorities without compromising on quality or timelines.
Daily Operations Support: Ensure smooth daily operations by promptly addressing and tracking production requests and providing immediate support to prevent operational disruptions.
Team Collaboration: Work effectively within a small team, supporting and learning from peers to improve overall team performance and problem resolution efficiency.
Continuous Improvement: Actively seek and implement improvements in support processes and the knowledge base to enhance team efficiency and effectiveness.

Requirements:

Bachelor's degree or equivalent experience in a relevant field.
Strong foundation in JIRA, Confluence, Jira Service Manager, and SQL.
Excellent problem-solving and analytical skills.
Outstanding communication and interpersonal skills, capable of working effectively with both IT and non-IT personnel.
Ability to thrive in a fast-paced, multitasking environment, with a high capacity for managing multiple priorities.
A proactive, solution-oriented approach with a focus on continuous improvement.
Working knowledge of Life Insurance/Annuities is preferred.
Experience working within a Level-One support team recommended.
Hybrid work environment - up to two days remote weekly.

Local candidates only. No sponsorship or relocation available.

Why Join Us?

We offer a dynamic and challenging environment where your contributions are valued, and your growth is supported. If you're passionate about delivering exceptional IT support and ready to make a significant impact, we want to hear from you.

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