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    Customer Service Support Representative - Andover, United States - MP RPO

    MP RPO
    MP RPO Andover, United States

    4 weeks ago

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    Description

    Who you are:


    The Customer Service Support Representative will be the face of NEO Lab, working with our various clients to input prescriptions for a variety of orthodontic appliances.

    As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, with many minor variations, and their functions.

    This position can require overtime hours, as needed, in times of increased workload.


    ABOUT OUR CLIENT:

    Our client NEOlab, or New England Orthodontic Laboratory, is a family-owned and family-run orthodontics manufacturer serving the Boston area. They are located in Andover, MA and are home to more than 120 employees.


    Duties and Responsibilities:


    • Input patient data from doctors' prescriptions for orthodontic models or appliances
    • Field phone inquiries and operate a multiline phone system
    • Make phone calls to doctor's offices to clarify or request missing information
    • Help with remakes and repairs when needed
    • Use UPS World Ship
    • Ability to multitask and cross train when needed in other areas
    • Follow detailed directions
    • Problem solve as needed
    • Learn when to ask for assistance and when to independently make decisions
    • Work as a team player
    • Work in a fastpaced manufacturing environment
    • Work in a stationary position for several hours at a time
    • Look at a computer screen for several hours at a time

    MINIMUM EDUCATION AND WORK EXPERIENCE

    • Detailed orientated
    • Great work ethic
    • Professional phone presentation
    • Time management skills
    -
    Must have a positive attitude and work well with others.


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