H&h Field Support Analyst - Weymouth, United States - South Shore Health

South Shore Health
South Shore Health
Verified Company
Weymouth, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

Job Description Summary
The H&H Field Support Analyst is responsible for managing current health inventory and all logistics and support for IT equipment, including installing power backup devices (UPS). They ensure delivery, setup, and retrieval of equipment from patients' homes and handle the return of kits for processing and cleaning. This position reports to the Supervisor of IT Field Support Services and provides first-level on-site desktop support throughout the health system.

Responsibilities
- Work with the Supervisor of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.
- Determine and escalate problems or issues when required in a timely manner.
- Monitor field service desktop support queue and take ownership of problems and work requests until closure.
- Keep current on industry support tools and standards aligned with Desktop support functions.
- Communicate the need for ordering IT equipment and appropriate spares where applicable.
- Participate in and support moves, adds, and changes as directed.
- Ensure the CMDB inventory database is always current when equipment is removed from stock, deployed, or retired for all work conducted.
- Respond to inquiries from colleagues and IS Leadership promptly.
- Drive down open ticket volumes and complete assigned tasks promptly.

JOB REQUIREMENTS

Minimum Education:
Associate's degree or technical certification in computer science, Information Technology, or other technical field preferred. Microsoft certification or experience is desirable.

Minimum Work Experience
1-3 years of desktop support experience. Demonstrated experience supporting enterprise desktop environments and related infrastructure in a healthcare setting.

Required additional Knowledge and Abilities
Proven skills in supporting various desktop and mobile device platforms.
Experience with supporting and maintaining Windows-based desktop operating systems (Windows 10/11) and desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices/smartphones (Apple and Android based).
Effective communication skills with end users to extract information needed for issue resolution. A flexible team player willing to develop technically and professionally in line with Desktop Support functions. Must have personal transportation for local travel between sites and be available for on-call coverage as needed. Able to adjust work schedule as business requirements change.
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