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    Quality Manager - New York, United States - NYC Health Hospitals

    NYC Health Hospitals
    NYC Health Hospitals New York, United States

    1 week ago

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    Description


    NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities.

    The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science.

    Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception.

    Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States.

    Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

    At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception.

    Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

    Work Shifts8:00 A.M - 4:00 P.


    MJob DescriptionPOSITION SUMMARY:
    Responsible for performing and assessing clinical laboratory tests on specimens for diagnostic and therapeutic purposes in a timely manner.

    Assist with Supervision of the Technical Staff and works independently under general direction to address laboratory needs as the occasion arises.

    Demonstrates knowledge of the organization's Service Standards and incorporates them into the performance of Duties.


    DUTIES AND RESPONSIBILITIES:
    a. Assists in monitoring and compliance of organization's Service Standards by laboratory employees.b. Trains newly hired technical staff effectively in the procedures of the department and pertinent policiesc.

    Trains new and current employees; oversees the technical performance of new employees during orientation and less qualified personnel assigned to the same area.d.

    Offers continuing guidance and technical assistance to employees on work activities and procedures Informs supervisor of problems with equipment, reagent, media, etc.e.

    Assists with troubleshooting technical problems by utilizing expertise in the fieldf.

    Assists in monitoring laboratory productivity; including supervisory review of abnormal and critical results, following up on incompletes, and monitoring turn-around-time.g.

    Provide mentoring and guidance to employees in the absence of a supervisor.h. Reviews printouts and or reports from assigned areas for technical and clerical accuracy.

    Brings discrepancies to the attention of the Maintains technical leadership by providing technical guidance during supervisor's absence, and or holidays.

    Laboratory Set-Upal Receipt of Samples1. Reviews labels and requisition forms for accuracy of data.2. Identifies discrepancies between forms and specimen labels.3. Labels and relabels specimen containers or tubes as necessary4. Centrifuges/aliquots specimens according to protocol.5. Prepares samples, manually or on pre-analytical analyzer, for distribution.6. Properly stores batch samples for later testing7. Sorts specimen containers or tubes for distribution to appropriate areas.8. Identifies and expedites 'STAT' request9. Records inappropriate requests - containing incomplete data and/or unsuitable specimens.
    Specimen Separation and Testinga.

    Identifies and prepares accurately specimens which have been collected by phlebotomy team, nurses or physicians in according to laboratory policies and procedures.b.

    Checks samples to ensure correct identification and that it matches with accompanying label to ensure accuracy of recording and reporting of results.c.

    Completes all scheduled and stat tests in a timely fashion.d. Report any incomplete assignments/tests to assure continuity of procedures.e. Performs all Preventative Maintenance procedures on instruments as stated in the laboratory Policy and Procedures.f. Perform all laboratory testing according to the Policy and Proceduresg. Finalizes normal results in the Laboratory Middleware and EMRh. Maintains accurate and up-to-date maintenance log book an accurate and timely manneri. Properly document problems and workflow issues as well as corrective action takenj. Ensures that critical reports are communicated and documented as per laboratory Policies and Procedures.k. Adheres to Laboratory's/Manufacturers' safety policies while operating and troubleshooting instruments.
    Interpretation and Recording of Results a. Exhibits sound judgment in handling and reporting test results.b. Determines normal and abnormal test values accurately as per laboratory Policies and Procedures.c. Promptly documents results in the hospital information systems and reports abnormal results via telephone.d. Reviews incomplete listse. Seeks information or ask assistance from supervisor when necessary regarding difficult or questionable results.
    Quality Control and Assurancea. Perform proficiency testingb. Runs and interprets control values to ensure all values are within the laboratory Quality Control guidelines.c. Performs reagent validations, QC validation, and other activities related to laboratory qualityd. Cleans and calibrates testing equipment according to established preventive maintenance guidelines.e.

    Inspects reagents, calibration and control solutions to ensure that they are of high quality, that lot numbers, expiration dates are noted, initialedf.

    Runs and interprets control values to ensure standardization within deviation guidelines.g. Reads and records temperatures of pertinent pieces of equipment daily. Includes but not limited to refrigerators, freezersh. Adhere to all laboratory infection and safety proceduresi. Disposes of needles and sharps in designated red binsj. Stores and disposes of contaminated and hazardous materials according to departmental procedures.k. Troubleshoots malfunctioning equipment and reports any prolonged instrument related problems to the lead technologist or Supervisor.
    Planning and Time Utilizationa. Demonstrates alertness and adaptability to changes in schedule and work conditions; responds appropriately.b. Uses time effectively by completing all assigned tasks in a timely manner.c. Recognizes and deals with prioritiesd. Utilizes spare time to review stored collection of abnormal slides, textbooks, periodicals, tech samples, safety videos, etc.

    to enhance theoretical knowledge and technical skillsTechnical DevelopmentParticipates in in-service, continuing education courses and complete 12 CE credits per year.a.

    Maintains an up-to-date knowledge of policies and procedures in assigned area and responds to, or initiates changes which enhance patient care, for supervisor's review.b.

    Maintains and improves technical expertise by attending continuing education programs and reading current literature in the field.c. Attends all in-service sessions as requiredd. Participates actively in developing, evaluating, and implementing approved new procedures, or modifications to existing policies or procedures.e. Participates in all CAP and State Proficiency Testing.
    Other duties and responsibilities as assigned.
    Minimum Qualifications1.

    A Baccalaureate Degree from an accredited college, including or supplemented by24 credits in chemistry, chemical engineering, or forensic science, and three years of satisfactory full-time experience in chemical work; or 2.

    Education and/or experience equivalent to 1 above. However, all candidates must have the 24 credits as described above.

    In addition, you can submit your resume to with the Job Title and Job ID # of the job posting that you applied to in the subject line of the email.

    NYC Health and Hospitals offers a competitive benefits package that includes:
    Comprehensive Health Benefits for employees hired to work 20+ hrs.

    per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programsVacancy Control Board NumberVCB #:

    MET
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