Leisa Aras

18 + year customer service and sales experience in NYC, helping high net worth individuals navigate the fast paced and often unpredictable real estate market.  I have been a team leader for 14 of the past 18 years of my career and particularly enjoyed problem solving, customer care and working with a diverse groups of individuals.  

Mastered skills include but not limited to: Effective problem solving skills,  Work both independently and as part of a team to accomplish required tasks,  Meet timelines and handle unexpected changes in a time-sensitive and stressful environment, Practice safety-conscious behaviors in all operational processes and procedures. navigate a physically demanding schedule.  

2018 - Present

Compass Real Estate - Licensed sales Broker and Team Leader.

• Generated and executed daily schedules for customers and team members, attorneys and bankers to facilitate accuracy and preparedness to bring the transaction to completion,
• personally met with all new customers to manage mutual expectations and determine needs and wants for a successful home buying experience.
• Prepared board packages and all relevant paperwork for the customer, attorneys and board members
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and helping them find their new homes.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Managed and closed high sales volume by maintaining strong knowledge of current market trends.
• Informed clients of essential information to facilitate quality service and fulfill my fiduciary obligations and standards of professionalism.
• Suggested properties and amenities to customers, helping each find perfect accommodations to fit personal needs.
• Prepared variety of different written communications, reports and documents.
• Participated in team-building activities to enhance working relationships.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Created plans and communicated deadlines to complete transactions on time.
• Collaborated with team members to achieve target results.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

BS in Psychology - University of Sydney

MS in Forensic Psychology - UC Berkeley