Jobs
>
Denver

    Customer Success Manager, Growth - Denver, United States - Velocity Global, LLC

    Velocity Global, LLC
    Velocity Global, LLC Denver, United States

    1 week ago

    Default job background
    Description
    POSITION SUMMARY

    The Customer Success Manager, Growth will be responsible for managing a portfolio of high-value customers, ensuring their satisfaction, retention, and growth. They will be tasked with building and maintaining strong relationships with key stakeholders, leading customers across a defined customer journey and implementing strategies that result in measurable customer results, high retention and growth rates and high NPS/CSAT. The ideal candidate will have a strong understanding of operational processes and a proven track record of managing complex accounts. They will also possess excellent communication, negotiation, and problem-solving skills and be comfortable working in a fast-paced, dynamic environment. The Customer Success Manager will work closely with cross-functional teams including Sales, Operations and Support to ensure a seamless customer experience and ensure that customers achieve their business goals. This role will be a hybrid model out of our Denver, CO office.

    This individual will report to the Senior Manager, Customer Success.

    RESPONSIBILITIES
    • Develop and maintain strong relationships with key decision-makers and stakeholders with Velocity Global's customers in the Mid-Market segment.
    • Understand customer's business needs and goals and provide solutions and guidance to help achieve them.
    • Collaborate with cross-functional teams, including sales, product, operations and customer support to ensure the best possible outcomes for customers.
    • Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and effective manner.
    • Work closely with key contacts within the customer's organization to identify growth opportunities and expand the scope of services provided to customers, emphasizing a scaled program approach.
    • Develop and implement strategies to control client churn and maximize retention rates.
    • Develop and implement strategies to increase client satisfaction and drive CSAT scores.
    • Regularly report on customer performance and progress to internal stakeholders.
    • Serve as the primary point of contact for assigned accounts, providing high-touch service
    • Work closely with the product team to ensure customers are up-to-date on new features and product offerings.
    • Collaborate with the customer support team to ensure customers receive timely and effective support.
    • This role may require travel to visit customers annually to semi-annually to strengthen client relationships. Specific travel requirements will be determined based on business needs
    QUALIFICATIONS
    • Bachelor's degree in business, marketing, or related field.
    • 4+ years of experience in account management or related fields.
    • Strong communication and interpersonal skills.
    • Proven track record of building and maintaining strong relationships with customers.
    • Ability to work collaboratively with cross-functional teams.
    • Strong analytical skills, with the ability to gather and interpret data to inform strategic decisions.
    • Strong organizational skills and attention to detail.
    • Ability to work in a fast-paced, dynamic environment.
    GO FARTHER WITH VELOCITY

    At Velocity Global, we're building a dream team made up of the world's best talent. We're looking for people like you to join us as we make opportunity borderless for people everywhere.

    ABOUT VELOCITY GLOBAL

    At Velocity Global, our values represent who we are and the company we want to be. We harness the power of our values to bring our unique talents together in pursuit of our common goals. In partnership with our customers and ourselves, we are better together, and together, we win.

    We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

    Please refer to our present benefits offering here.
  • Terra

    Growth Management Internship

    2 weeks ago

    Terra Aurora, CO, United States Freelance

    **Extensive e-commerce expertise in Aurora, CO.** With over 35,000 monthly orders and a customer base of over 500,000 across Europe, we are a rapidly growing global brand. Leveraging our experience from top universities such as WHU and WU Vienna, as well as companies like Rocket ...

  • Xe

    Product Growth Manager

    1 day ago

    Xe Denver, United States

    Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cash ...

  • Pinemelon

    Growth Marketing Manager

    1 week ago

    Pinemelon Denver, United States

    Who we are · We are a team of inspired idealists on a mission, united by curiosity, passion, and dedication to our craft, striving to become better and better. We are self-starting trailblazers who embrace challenges. · Status quo · We are where we live. While globalization has i ...

  • Antares Technologies

    Growth Marketing Manager

    1 day ago

    Antares Technologies Denver, United States

    Job Description · Job Description Salary: $92,000 - $161,000 annually · Location · 100% Remote. We hire anywhere within the U.S. · Company · Antares Audio Technologies is the leader in vocal enhancement software and maker of Auto-Tune, which is the best known brand in the music ...

  • Nylas

    Sales Manager, Growth

    1 week ago

    Nylas Denver, United States

    **Sales Manager, Growth, Denver, CO** · Nylas is a pioneer and leading provider of universal communications APIs that allow developers to quickly connect their applications to every email, calendar, or contacts provider in the world. Over 40,000 developers around the globe use t ...

  • Xe

    Product Growth Manager

    2 days ago

    Xe Denver, United States

    Job Description · Job DescriptionRia Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile to ...

  • Antares Technologies

    Growth Marketing Manager

    1 week ago

    Antares Technologies Denver, United States

    Job Description · Job DescriptionSalary: $92,000 - $161,000 annually · Location · 100% Remote. We hire anywhere within the U.S. · Company · Antares Audio Technologies is the leader in vocal enhancement software and maker of Auto-Tune, which is the best known brand in the music t ...

  • Slack

    Senior Product Manager, Growth

    6 days ago

    Slack Denver, United States

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. · Job Category · Product · Job Details · About Salesforce · We're Salesforce, the Customer Company, inspiring the future of bus ...

  • Dunn-Edwards

    Growth Marketing Manager

    1 week ago

    Dunn-Edwards Commerce, United States

    GENERAL PURPOSE OF JOB: This position is based in the greater Los Angeles Market. The position provides program leadership support for multiple growth projects. This individual must strive to maintain the highest level of performance and professionalism with an ongoing emphasis o ...

  • Dunn-Edwards

    Manager of Growth Marketing Ca 212.24

    1 week ago

    Dunn-Edwards Commerce, United States Full time

    $85,000 - $115,000 per year · There are many paint brands in North America, but only one is the best choice. Dunn-Edwards Paints prides itself on superior-performing products; first-class service from hard-working, knowledgeable employees; and our continued commitment to caring f ...

  • Actalent

    Pharmacy Technician

    2 days ago

    Actalent Denver, United States Full time

    Actalent is hiring a Pharmacy Technician for a well-known pharmacy in Denver, CO · Description: · • Maintain appropriate inventory levels, forecasting and purchasing from vendors. · • Receives orders, performs and/or grants approval for purchases of goods or services. · • Issue/ ...

  • Morphy Auctions

    Warehouse Assistant

    5 days ago

    Morphy Auctions Denver, United States

    IT'S ABOUT THE EXPERIENCE · Morphy Auctions in Lancaster County, Pennsylvania has become one of the great success stories of the collectible antiques trade. Founded by Dan Morphy in 1997, Morphy's has realized tremendous growth and set numerous auction world records. We delight c ...

  • At Home Healthcare

    Full-Time Registered Nurse

    2 days ago

    At Home Healthcare Denver, United States Full time

    We are hiring for a Registered Nurse · Salary: 88-105k DOE · At At Home Healthcare, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communi ...

  • Cascade Ventures

    The Managing Director of Investment Banking M&A Healthcare in Munich

    1 week ago

    Cascade Ventures Denver, United States

    Our client, a European investment bank with a global presence, is looking for a talented Healthcare MD with strong origination capabilities to join their team in Munich, Denver. · Position Overview: · We are currently seeking a dynamic Managing Director (MD) to lead our Munich o ...

  • SilverTech

    Purchaser (person)

    1 week ago

    SilverTech Queen City, United States

    GA-tec Building and Plant Technology GmbH, a subsidiary of the Sodexo Group, is one of the most powerful technical building equipment suppliers and providers of technical facility management. With more than 1200 employees from numerous branches throughout Germany, we continuously ...

  • beBee Professionals

    Junior Key Account Manager

    1 week ago

    beBee Professionals Denver, United States Full time $45,000 - $65,000

    About beBee: · beBee is an innovative professional networking platform where professionals from all walks of life come to connect, share, and grow. We're on a mission to build a world where professional networking is seamless, enriching, and genuinely beneficial for all members. ...

  • Fluid Truck

    Vehicle Remarketing Specialist

    2 days ago

    Fluid Truck Denver, United States

    Vehicle Remarketing Specialist · Location: Denver · Compensation: $55-70k · Responsibilities: · Primary goal for this position is to oversee the end of life process for vehicle sales, from repair, auction, to final sale of the vehicle. · Increase Fluid Truck's revenue in the use ...

  • Fluid Truck

    Senior Back End Engineer

    3 days ago

    Fluid Truck Denver, United States

    Senior Software Engineer · Compensation: $150,000 - $200,000 (annual) · Location: Denver, CO · Position Summary: · The Senior Back End Engineer will play a crucial role in the development and optimization of our platform's server-side logic, database management, and infrastructu ...

  • Fluid Truck

    Senior Software Engineer

    6 days ago

    Fluid Truck Denver, United States

    Senior Software Engineer · Compensation: $110,000 - $150,000 (annual) · Location: Denver, CO · Position Summary: · The Senior Back End Engineer will play a crucial role in the development and optimization of our platform's server-side logic, database management, and infrastructu ...

  • Fluid Truck

    Account Executive

    5 days ago

    Fluid Truck Denver, United States

    Account Executive · Location: Denver, CO · Compensation: $75,000 annual base salary with aggressive bonus incentive · We are seeking an experienced and strategic-minded Account Executive to join our Investor Partnerships team. You will report directly to the VP of Sales and have ...