Jobs
>
Pleasanton

    Customer Success Specialist Imaging - Pleasanton, United States - Zeiss Group

    Zeiss Group
    Zeiss Group Pleasanton, United States

    2 weeks ago

    Default job background
    OTHER
    Description
    As Customer Success Specialist, IT Systems and Networked Software Solutions your main functions include:
    • Work with customers to solve imaging science computing process problems with ZEISS software and ZEISS or Customer supplied computing hardware
    • Discuss IT related technical requirements and infrastructure and data security questions and concerns with customers and actively support the Sales process for our analysis, and data handling solutions.
    • Support the sale and implementation of ZEISS offerings such as Vision4D, VisionHub, Apeer, the Digital Classroom and Predictive Diagnostics, where IT infrastructure, data security and implementation concerns need to be addressed and overcome.
    • Contribute to growth strategy in Biotech Pharma and Academia through sales enablement, workflow integration and adaptation, training, customer service and support activities for our networked (local, cloud, hybrid) software offerings.
    • Collaborate with Sales team in understanding customer needs and in proposing and developing solutions (Rapid Prototyping) to meet these needs.
    • Closely collaborate with Application Specialists and Development so we can better support customers and improve our scientific imaging platform.
    • Perform primary installation and setup of networked software applications in customer environments
    • Maintain and upgrade customer installations and ZEISS demo installations
    • Provide consultations and support for technical and functional issues
    • Monitor customer and ZEISS demo installations to proactively avoid technical problems and ensure data security standards are met.
    • Extend and customize image processing and analysis workflows beyond ZEISS software by using Python and MATLAB
    • Collect customer requirements for new features and provide concise summaries to ZEISS software developers
    • Demonstrate ZEISS software solutions to customers online, in-person, and at conferences
    • Provide Sales and Marketing collateral to overcome objections and address concerns by IT stakeholders on the customer side to advance sales motions.
    • Align target specifications for custom solutions and integrations and obtain customer agreement. Support such projects to successful completion and implementation.
    • Provide fee-based services such as Workflow Development, Customization, Documentation and IQ/OQ process support to our customers.
    • Provide training and first/second level product and applications support for our customers via phone, e-mail and remote support.


    The required skills here are IT Infrastructure and networks (local, cloud, hybrid), Data Security, Troubleshooting Applications, Software Support, and Software Customization. Interest in Image processing, microscopes, optical systems, and willingness to speak with scientific personnel about projects and understanding how to advance their projects is required. Excellent communication skills and problem-solving skills are essential for this position.

    Responsibilities:
    • Onboard and train new customers or those considering our solutions through a trial license. Ensure successful experience to advance the sales process.
    • Assist Biotech Pharma and Academia customers to create Image handling/analysis workflows to quantify image data via Zen Blue, ZEN Core, Apeer, Arivis, third party offerings, and leverage predictive service. Enable these activities through direct on-site and remote interactions with customers.
    • Collaborate with PASS and other ZEISS and arivis colleagues in offering end to end imaging pipelines including acquisition, and analysis.
    • Assist with integration of customer owned and ZEISS server and storage solutions by remote and on-site if needed.
    • Track bugs, provide updates to customers and support escalation process.
    • Provide second level product and applications support to customers, field representatives, both sales and service.
    • When required and approved by manager, assist with software product training for internal ZEISS colleagues.
    • Communicate with development to discuss bugs and feature requests and thus improve ZEISS and arivis products
    • Create customized IA scripts, python and/or Matlab programs and provide support for existing applications and products to customers primarily via phone and email, and remote PC connections as well as similar interactions with the sales and service teams to enable customer success.
    • Take appropriate steps to bring open support cases to resolution in a timely manner.
    • Develop training content (group trainings preferred, but 1-on-1 possible. Create premade content to reduce 1-on-1 time. Talks for sales-marketing workshops are also possible.
    • May be required to participate in company events such as product launches, conferences, workshops, in-house technical service trainings (as trainer or trainee).
    • Perform additional functions as required by the business needs and requested by management.
    • Travel mostly in the USA and Canada may be needed up to about 30% of your time


    Requirements:
    • IT, Data Security, and computer hardware/software Expert with deep knowledge of server-based, cloud-based as well as hybrid systems
      • Virtualized environments (HyperV, VMware)
      • Windows and Linux-based hosts
      • Centralized storage sytems
    • Python and/or Matlab programming skills are a key enabler.
    • Able to work both independently and within a team.
    • Proven ability to relate well with IT and Data Security Experts.
    • Sales Support and implementation experience is desired.
    • Willingness to engage with scientists about research projects and implement these into code and results. Scientific writing and statistical experience are a plus.
    • Excellent and personable communication skills via phone and or email are needed.
    • Abstract thought and creative troubleshooting while assisting remotely is beneficial.


    Your ZEISS Recruiting Team:
    Lindsay Walker
  • Iron Mountain Inc

    Imaging Operations Specialist

    1 week ago

    Iron Mountain Inc Livermore, United States

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevat ...

  • Iron Mountain Inc

    Imaging Operations Specialist

    2 weeks ago

    Iron Mountain Inc Livermore, United States

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevat ...

  • Western & Southern Life

    Image Transaction Specialist

    1 week ago

    Western & Southern Life Fremont, United States

    Overview:Summary of Responsibilities:Scans and indexes paper documents into the imaging system to trigger workflows for further electronic processing throughout the organization. Prioritizes imaging functions to fulfill requests in a timely and quality manner. All documents are t ...

  • Western & Southern Life

    Image Transaction Specialist

    5 days ago

    Western & Southern Life Fremont, United States

    Overview · Summary of Responsibilities: · Scans and indexes paper documents into the imaging system to trigger workflows for further electronic processing throughout the organization. Prioritizes imaging functions to fulfill requests in a timely and quality manner. All document ...

  • Stanford University

    Lab Imaging Specialist

    1 week ago

    Stanford University Stanford, United States

    Plan approach to experiments in support of research projects in lab and/or field based on knowledge of scientific theory. - Independently conduct experiments; maintain detailed records of experiments and outcomes. - Apply the theories and methods of Imaging, Specialist, Healthcar ...

  • TEKsystems

    Document Imaging Specialist

    2 weeks ago

    TEKsystems Newark, United States

    : · + Assists in researching and locating missing documentation or incomplete scans. Identifies and escalates non-approved forms to management immediately. · + Maintains the scanning equipment and completes the scanner maintenance log. Performs documentation preparation (repairin ...

  • Stanford University

    Lab Imaging Specialist

    1 week ago

    Stanford University Stanford, United States

    Stanford Center for Innovation in In vivo Imaging (SCi3) is a shared preclinical imaging facility that provides instrumentation, strategies, expertise, and software tools to perform multimodality in vivo imaging and quantification. The facility supports research applications usin ...

  • Pacific Office Automation

    Associate Production Print Specialist

    5 days ago

    Pacific Office Automation Pleasanton, United States

    **Pacific Office Automation** is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success i ...

  • Aquent

    ACD,AI Imaging Specialist

    1 week ago

    Aquent San Francisco, United States

    Overview · Placement Type: · Temp to Perm · Salary (USD): · $ K DOE · Start Date: · As soon as possible · Aquent Studios x Adobe is a custom-built creative agency partnership that provides scalability with world-class talent to Adobe's in-house studio and web team. This collabora ...

  • Crimson Solutions

    Employee: Marketing Communication

    1 week ago

    Crimson Solutions Centerville, United States

    To strengthen our marketing communication team at our Centerville location, we are currently looking for a Marketing Communication Specialist - Photography and Videography (m/f/d) to join us as soon as possible. · As a member of our team of four, you will be our expert in the fie ...

  • University of California Berkeley

    Digitization Specialist

    5 days ago

    University of California Berkeley Berkeley, United States

    Digitization Specialist (7397U), Library Administration About Berkeley · At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel sa ...

  • Backoffice Abroad

    Nurse Practitioner

    1 week ago

    Backoffice Abroad California City, United States

    **On-site Nurse Practitioner** · **BA Global Talent** is seeking a qualified professional to join a dynamic team as a **Nurse Practitioner**. In this position, you'll be able to provide Health Care to millions of Americans who live in rural communities two hours or more from the ...

  • Sapear Inc

    Mac Admin with Jamf

    1 week ago

    Sapear Inc Brisbane, United States

    **MAC Admin with JAMF** · **Brisbane, CA** · **1. Setup and configuration of all MAC OS system** · **2. Support Macs, PCs, IOS devices, network equipment, and related peripherals** · 3. Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, en ...

  • Episcopal Community Services

    Ce97 - Problem Solving Specialist - Full Time - 40

    4 days ago

    Episcopal Community Services San Francisco, United States Full time

    **PRIMARY DUTIES AND RESPONSIBILITIES OF PROBLEM SOLVING SPECIALISTS**: · To remove barriers to access, the Problem Solving Specialist team will serve single adults experiencing homelessness throughout San Francisco including, for example, streets, county jail, or shelters. Probl ...

  • Columbus Technologies

    Pc Technician W/secret Clearance and Iat Level 1

    1 day ago

    Columbus Technologies San Francisco, United States

    Overview:Must be a US Citizen · Must have Active SECRET security clearance · Ongoing position · W2 with full benefits · COVID19: Must be fully vaccinated and provide valid proof of a completed COVID19 vaccination prior to starting work, absent an approved accommodation for religi ...

  • Cubework

    Digital Marketing Team Lead

    3 days ago

    Cubework Walnut, United States

    Digital Marketing Team Leader · Cubework offers flexible, on-demand warehouse and commercial storage spaces for e-commerce, logistics, transportation, start · - ups, and more. We are a co-warehousing real estate company with 70+ locations nationwide. We provide warehouse space, p ...

  • O'Reilly Auto Parts

    Parts Specialist

    1 day ago

    O'Reilly Auto Parts San Francisco, United States

    Compensation Pay Range: · $ $22.00 · The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. · **ESSENTIAL JOB FUNCTIONS** · Follow and promote all ...

  • Adobe

    Renewals Sales Specialist

    2 days ago

    Adobe San Jose, United States

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Summit Therapeutics Sub, Inc.

    Digital / Social Media Specialist (Temporary)

    3 days ago

    Summit Therapeutics Sub, Inc. Menlo Park, United States

    **Job Title: Digital / Social Media Specialist (Temporary)** · **3 Month Temporary Position, possible extensions** · **Location: Menlo Park, California** · Our Mission: · Summit Activities: · We have in-licensed ivonescimab (SMT-112), which is a novel, potential first-in-class in ...

  • Episcopal Community Services

    Hsp500 - Scattered Site Permanent Supportive

    2 days ago

    Episcopal Community Services San Francisco, United States

    **SUMMARY OF DUTIES AND RESPONSIBILITIES** · The Scattered Site Permanent Supportive Housing Manager will oversee the Mainstream Voucher Program to successfully meet the goals outlined in the grant agreements. The Scattered Site Permanent Supportive Housing Manager is responsible ...