Mac Admin with Jamf - Brisbane, United States - Sapear Inc

Sapear Inc
Sapear Inc
Verified Company
Brisbane, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

MAC Admin with JAMF

Brisbane, CA

1. Setup and configuration of all MAC OS system

2. Support Macs, PCs, IOS devices, network equipment, and related peripherals

  • Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.
  • Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.
  • Coordinate and prioritize daily team workload and first level technical escalations
  • Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation
  • Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.
9.
Imaging and reimaging of MAC's Laptops to latest OS Version

  • Diagnosing and Troubleshooting MAC related OS and Hardware problems
  • Strong ability to interact with Customers
12.
Zero Touch IT - Self Device enablement through Windows Autopilot and JamF for Mac
13.
Strong Troubleshooting of Mac Hardware or Software environments

  • Proactively monitors and reports performance and utilization of assigned technologies
  • Strong communication skills, including the ability to be influential and persuasive with stakeholders.
2.
7 to 10 years of MAC specialist

  • Good analytical and presentation skills
4.
ITIL V3 certified.
5.
Competent working in one or more environments highly integrated with an operating system (MAC). JAMF Certifications

  • Willingness to work flexible hours when needed
  • Excellent customer interface skills
  • Good interpersonal communication skills
  • Understanding of customer satisfaction principles and practices
  • Ability to work under pressure
  • Strong communications skills, both written and oral

Pay:
$100, $110,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Compensation package:

  • Bonus opportunities
  • Performance bonus
  • Yearly pay

Experience level:

  • 10 years
  • 7 years
  • 8 years
  • 9 years

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:


  • Mac OS: 7 years (required)
  • JAMF: 5 years (required)
  • L3: 3 years (required)

Work Location:
In person
More jobs from Sapear Inc
See all jobs of Sapear Inc