- Offer telephone and email support to corporate users for computer software, hardware, peripherals, and networks
- Handle access permissions, password changes, and resets
- Become proficient in all internal business applications, providing initial PC/network and application support to users
- Act as the first point of contact for diagnosing hardware/software issues with PCs and printers
- Identify, resolve, and escalate computer hardware and software issues, as well as equipment setup and configuration problems
- Accurately log all calls and activities in a ticket tracking system
- Provide 2nd level support, including user onboarding & offboarding, and manage Active Directory accounts
- Process requests for remote and mailbox access according to established protocols
- Participate in special projects and handle additional assigned duties
- 3-5 years' experience in level one help desk support within a corporate IT environment
- Basic Technical Certification (A+, networking, MCP, etc.)
- Strong customer service orientation, proactive attitude, and excellent follow-through
- Interest in learning new software and hardware, advanced computer knowledge, familiarity with Microsoft Office, and experience with various platforms including MS Windows 10 and Apple (MAC)
- Demonstrated analytical and problem-solving abilities
- Ability to collaborate effectively in a team setting with minimal supervision
- Outstanding written and verbal communication skills
- Bachelor's degree
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Support Specialist
2 weeks ago
Legacy Health Portland, United StatesSupport Specialist - Talk Tough Program · US-OR-PORTLAND · Job ID: · Type: Supplemental · Multiple Locations - Portland Metro · Overview · You're the kind of person who takes the extra step to help others. Whether you're performing clerical duties, coordinating logistics for cla ...
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IT Support Specialist
1 week ago
LEDGENT Technology & Engineering - Roth Staffing Companies, L.P. Portland, United StatesRole: IT Support Specialist · Type: Full Time, Direct Hire · Salary: $62,000 - $70,000 annually · Location: Wilsonville, OR (Onsite) · Job Overview: · The IT Support Specialist is responsible for maintaining the organization's computer systems, covering hardware, services, and ap ...
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IT Support Specialist
2 weeks ago
Higher Ground Education Portland, United StatesJob Description · Job DescriptionHigher Ground Education is bringing on an IT Support Specialist to support staff at our rapidly growing network of schools and our Central Team users that support these schools. We plan to open ~50 new schools annually and grow even faster after t ...
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IT Support Specialist
1 week ago
Collins Pine Co Portland, United States** IT Support Specialist** · **Job Category****:** Portland Information Technologies **Requisition Number****:** ITSUP001176 Showing 1 location **Job Details** · **Description** · **Position Responsibilities** · Respond to end user questions about systems, applications, and h ...
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Support Specialist
1 week ago
Legacy Health Portland, United StatesSupport Specialist - Talk Tough Program · US-OR-PORTLAND · Job ID: · Type: Supplemental · Multiple Locations - Portland Metro · Overview · You're the kind of person who takes the extra step to help others. Whether you're performing clerical duties, coordinating logistics fo ...
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Support Specialist
2 weeks ago
Legacy Health San Francisco, United States PermanentSupport Specialist - Talk Tough Program · US-OR-PORTLAND · Job ID: · Type: Supplemental · Multiple Locations - Portland Metro · Overview · You're the kind of person who takes the extra step to help others. Whether you're performing clerical duties, coordinating logistics for cla ...
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IT Support Specialist
1 week ago
Carepartnersor Portland, United StatesCare Partners, a small nonprofit hospice, is seeking an Information Technology (IT) Support Specialist to provide support services to users of our organization's computer systems and networks in collaboration with an outside Information Technology vendor. This role will be suppor ...
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IT Support Specialist
1 week ago
Higher Ground Education Portland, United StatesJob Description · Job Description · Higher Ground Education is bringing on an IT Support Specialist to support staff at our rapidly growing network of schools and our Central Team users that support these schools. We plan to open ~50 new schools annually and grow even faster af ...
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Support Specialist
2 weeks ago
Legacy Health Portland, United StatesJob Description · Support Specialist - Talk Tough Program · US-OR-PORTLAND · Job ID: · Type: Supplemental · Multiple Locations - Portland Metro · Overview · You're the kind of person who takes the extra step to help others. Whether you're performing clerical duties, coordinating ...
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IT Support Specialist
1 week ago
JH Kelly Portland, United StatesJH Kelly is looking for a new Team Member · to join our Corporate Information Technology Team · IT Support Specialist - for our Milwaukie, OR team · About Us: · Celebrating a century of excellence, JH Kelly, LLC is a fourth-generation family-owned construction company and a reco ...
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IT Support Specialist
1 week ago
Vacasa Portland, United States**IT Support Specialist** · at Vacasa Portland, OR **Position Summary** · Vacasa is looking for a talented individual to join the IT team as a IT Support Specialist focusing on hardware onboarding and off-boarding. We are a fast growing company and during our busy season, we ne ...
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Application Support Specialist
4 days ago
Randstad Digital Americas Portland, United States*Corp to Corp and 1099 arrangements are not permissible for this role* · *While this is a work remote role, candidates MUST reside within 1 hour of Portland, OR* · *Previous ServiceNow experience is a must · Description Role: · We are looking for a Tier 1 Software Support Special ...
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Customer Support Specialist
1 day ago
Insight Global Portland, United StatesDay to Day: · We are looking for a Customer Support Specialist to work for a leader in the financial industry. This person will be responsible for making 50-60 inbound client calls each day. The responsibilities will also include scheduling adherences, breaks, and lunches for cl ...
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Peer Support Specialist
5 days ago
Central City Concern Portland, United States Full timeJob Details · Description · Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate ...
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Administrative Support Specialist
1 week ago
Legacy Health Portland, United StatesAdministrative Support Specialist · US-OR- · Job ID: · Type: Part Time - Benefitted · Homebased EE Oregon · Overview · Beside our exceptional medical and administrative leaders stand assistants with superb tact, judgment and communication skills. They handle confidential and sen ...
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Desktop Support Specialist
1 week ago
Legacy Health Portland, United StatesDesktop Support Specialist · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · System Office 1919 Building · Overview · Every aspect of what we do at Legacy reinforces our commitment to improve the lives of our staff, our patients and our visitors. Information Services is no ...
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Customer Support Specialist
3 weeks ago
Mindful Support Services Portland, United States Permanent*This position will be moving from Mountlake Terrace to our new HQ in Northgate in Summer 2024* · Who We Are: · Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 year ...
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Imaging Support Specialist
2 weeks ago
Legacy Health Portland, United StatesImaging Support Specialist · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Good Samaritan Medical Ctr campus · Overview · At Legacy, we have a simple mission that influences everything we do: to make life better for others. If that is how you approach your work, and if yo ...
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Clinic Support Specialist
5 days ago
Central City Concern Portland, United States Full timeJob Details · Description · Thank you for your interest in career opportunities at Central City Concern · Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people e ...
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Customer Support Specialist
3 weeks ago
ProSearch Portland, United StatesJob Title: Customer Service Representative (Temp to Hire) · Location: Portland, Maine · Job Description: · Our client is currently seeking an enthusiastic individual for the role of Customer Service Representative This position involves handling inbound calls from customers who a ...
IT Help Desk Support Specialist - Portland, United States - Holland & Knight LLP
Description
Description
The IT Help Desk Support Specialist will provide friendly and professional customer service and technical support, while also assisting users and IT team members in resolving computer hardware and software issues.
Key Responsibilities Include:
Qualifications:
Minimum Education:
Benefits: Our aim is to cultivate a positive work environment that provides individuals with the necessary resources to excel both professionally and personally, promoting health and well-being. Some of the benefits we provide include generous paid time off, eleven paid holidays annually, bereavement/jury duty leave, parental leave, comprehensive medical (PPO and HDHPs), dental, and vision plans, life and AD&D insurance, short and long term disability insurance, tax-advantaged health care expense accounts (FSA or HSA), dependent care FSA, supplemental AFLAC policies, liability coverage, health advocacy services, behavioral health resources, 401(k), profit sharing, transit/parking program, backup care, senior care support, and resources for individuals with development disabilities and caregivers.
IT Help Desk Support Specialist professionals in Portland
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Rami Krayem
Senior Product Manager
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Evan Eldridge
Technical Support Specialist
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Kelly Orehovec
Chief People Officer