- Serves as a subject matter expert in all facets of cancer care delivery operations.
- Exhibits an appreciation for preparation, collaboration, planning, communication and benchmarking of results to problem solve and support program building.
- Skilled at recruiting and retention, and values role of leaders as mentors, appreciates and understands team building and is skilled in negotiating skillfully to achieve a fair outcome or promote a sense of common cause.
- Skilled at getting individuals and teams to perform at a higher level and to embrace change.
- Communicates a compelling vision and is committed to what needs to be done; inspiring others, building motivated, high performing teams and understands what motivates others.
- Manages a complex organization with success measured in well-defined metrics.
- Understands and passionately advocates for compliance and institutional and external regulations.
- Demonstrates personal ownership and accountability for safety in the department and embraces organizational culture of safety.
- Ensures budgets are completed in accordance with service line growth targets.
- Ensures clinical throughput is commiserate with growth strategies and leads monthly review of actual visit activity compared to volume growth targets.
- Ensures appropriate review of variance and justification is completed among management team.
- Authorizes expenses of areas of oversight within scope of authority.
- Completes analysis and recommendations for clinic expansion initiatives, incorporating appropriate leadership and stakeholder engagement.
- Collaborates with MCVP colleagues to ensure barriers to clinical encounters are mitigated.
- Partners with key stakeholders of MCVP, Ensemble and revenue cycle activities to ensure appropriate oversight and monitoring is achieved in timely and accurate billing functions. Monitors workflows as needed.
- Establishes structure for new service deployment, engaging appropriate representation from key departments, as appropriate.
- Leads teams responsible for fiscal outcomes of the Cancer Clinical Service Line, ensuring appropriate resources, data analytics, benchmarking and data reporting processes are continuously current and engaged with clinical team members.
- Leads teams to review and action improvement in areas of financial variance.
- Develops and implements ongoing cadence of clinical program quality/financial reviews using structured performance management tools.
- Prepares financial summary documents and presentation materials as needed.
- Oversees capital equipment planning and purchase process for service line, in collaboration with department leaders.
- Maintains content knowledge of changing clinical patterns of care/technology that influence strategy.
- Reviews market share, physician referral, payer mix and reimbursement and patient experience data with teams on a quarterly basis.
- Participates in strategic planning initiatives, contributing relevant data and insights to discussion at the individual disease level.
- Collaborates with Strategic Planning and Business Development leaders to operationalize strategic plan, incorporating the Massey CCSG Strategic Plan elements (clinical trial accruals) into overall operations.
- With key leadership, identifies and plans for new market entry, as appropriate.
- Creates a high-performing team as evidenced by recruitment of key talent, retention of team members, and excellent employee engagement results.
- Maintains structured communication strategies to engage leadership, staff and community in support of Massey Cancer Center activities, as appropriate.
- Creates opportunities to leverage VCU Health activities to support inquiry into professional preparation and role development for roles served by the Cancer Clinical Service Line.
- Conducts regular meetings with individual direct reports and "skip" leaders, ensuring organizational communication is shared, and staff are informed of key messages pertaining to them.
- Celebrates successes and develops staff towards continuous improvement.
- Promotes a compassionate and supportive environment, demonstrating support to all staff members.
- Completes developmental plans with each employee to support ongoing professional and role development.
- Leads and collaborates with cross-functional teams to achieve outcomes.
- Effectively manages projects assigned, identifying scope, timelines, resources required, scheduling and team management towards desired outcomes
- Ensures stakeholder inclusion and communication of action items/outcomes.
- Delivers projects on-time and on-budget.
- Participates in broader organizational project management as appropriate for the Cancer Service Line.
-
Service Line Administrator
1 week ago
VCU Health Richmond, United StatesThe Pediatric Cardiology Service Line Administrator is responsible for financial and budgetary operations; strategic planning and implementation; programmatic development and expansion; operational efficiency; regulatory compliance; facility and space planning; management and sup ...
-
Service Line Administrator
2 days ago
Children's Hospital of Richmond at VCU Richmond, United StatesThe Pediatric Cardiology Service Line Administrator is responsible for financial and budgetary operations; strategic planning and implementation; programmatic development and expansion; operational efficiency; regulatory compliance; facility and space planning; management and sup ...
-
Commercial Lines Client Service Manager
5 days ago
APR Richmond, United StatesJob Description · Job DescriptionJob Location: Richmond, VA Job Title: Client Service Manager | Commercial Lines · Commercial Lines Account Manager | Focusing on Small to Middle Market Clients Flexible Work Arrangement: Embrace the future of work with our fully remote option, ta ...
-
Chief Of Oncology/Hematology Service Line
1 week ago
HIKINEX Richmond, United StatesThis esteemed health system is renowned for its delivery of expert and compassionate care, dedicated to promoting the health and well-being of its community through excellent healthcare services. The Oncology/Hematology ("HemOnc") Clinical Chief in this role will be responsible f ...
-
VCU Health Richmond, United StatesThe Senior Director of Operations, Cancer Service Line leads, directs, organizes, coordinates and oversees the overall strategic and business planning, information technology, and materials and fiscal management of areas assigned. Leads operational and functional responsibilities ...
-
VCU Health Richmond, United StatesThe Senior Director of Operations, Cancer Service Line leads, directs, organizes, coordinates and oversees the overall strategic and business planning, information technology, and materials and fiscal management of areas assigned. Leads operational and functional responsibilities ...
-
Agent, Documentation, Cargo Management
6 days ago
Ocean Network Express Richmond, United StatesAbout Ocean Network Express (ONE) · Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarte ...
-
Ohe Lineman A
1 week ago
MasTec Utility Services Richmond, United StatesOverview: · **Company Summary** · MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distributi ...
-
Client Delivery Executive 2
1 week ago
Unisys Richmond, United States**What success looks like in this role**: · - Leads the Global and/or local Delivery of Services provided by Unisys to a particular account or group of accounts. · - Responsible for the successful planning, implementation and execution of the contracted services where success cri ...
-
Locate Technician
1 week ago
Benchmark Utility Services Richmond, United StatesEstablished in 2012, Benchmark, a division of National Underground Group, provides damage prevention solutions to utility companies and municipalities. Benchmark also provides private utility-locating services to homeowners and contractors, with 24/7 service to its clients.Benchm ...
-
Full Time Over Night Dispatcher
3 days ago
Sweetie Boy Transportation Richmond, United States Full timeSweetie Boy Transportation is a progressive, rapidly expanding auto-hauling company located in Richmond, VA, seeking a **Line Level Dispatcher** to join our team. Our success is attributed to our team's strong work ethic, high standards, integrity, fast-paced, and time-sensitive ...
-
Customer Service Representative
1 day ago
Owens & Minor Distribution Inc. Richmond, United StatesAt Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and the ...
-
Catering Services Worker
2 days ago
Aramark Richmond, United StatesThe Catering Services Worker supports the event operations team in running successful catering orders and events within the location. The Catering Services Worker supports and carries out event set up, transporting equipment, food, or other supplies to the event location, serving ...
-
Patient Accounts Specialist
2 days ago
Atlantic Region CBO Richmond, United States**Responsibilities**: · One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune ...
-
Ophthalmology Administrator
1 week ago
VCU Health System Richmond, United StatesReporting to the Chief Operating Officer Medical College of Virginia Physicians (COO, MCVP) as well as dually reporting to the Department Chair (Chair), the Administrator provides administrative and financial leadership, oversight, and management of the Department of Ophthalmolog ...
-
Ambulatory Social Work Clinician
1 week ago
VCU Health System Richmond, United States**$10,000 Sign On Bonus for offers accepted by June 30, 2024. Terms and Conditions apply** · The Social Work Clinician demonstrates a high level of expertise in the assessment, diagnosis and treatment of complex patients and their responses to actual or potential health problems. ...
-
Desktop Support Analyst
2 days ago
Estes Forwarding Worldwide Richmond, United StatesOverview: · Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsi ...
-
Automotive Service Advisor
6 days ago
Moore Cadillac/Subaru of Richmond Richmond, United StatesMoore Cadillac-Subaru in Richmond Virginia has an immediate opening for a service advisor. We are a multi car line New Car Dealership located in the west end of Richmond. · We are currently hiring for a full-time Service Advisor. · Responsibilities include: answering phones and s ...
-
Business Development Manager
1 week ago
OakBend Medical Center Richmond, United States**Responsibilities**: · The Business Development Manager is an integral part of our customer service process, with a primary focus on strengthening the relationship between physicians and our radiology department to increase imaging referrals. In addition to fostering strong rela ...
-
Charge Analyst
6 days ago
Revenue Integrity Richmond, United States**Introduction**: · **Benefits**: · Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: · - Comprehensive medical coverage that covers many common services at no cost or for a ...
Senior Director of Operations, Cancer Service Line - Richmond, United States - VCU Health
Description
The Senior Director of Operations, Cancer Service Line leads, directs, organizes, coordinates and oversees the overall strategic and business planning, information technology, and materials and fiscal management of areas assigned. Leads operational and functional responsibilities for a group of patient care areas across the continuum of care in support of population health care management and clinical service line leadership and care delivery. Provides guidance to other executives to support strategies unique to cancer care needs. Ensures alignment of productivity standards and service outcomes to support fiscal and operational excellence. Drives performance improvement and performance management initiatives for areas of oversight. Collaborates with key physician and organizational leaders to drive success of Cancer Service Line.
Essential Functions
Leadership:
Business Operations:
Strategy:
Team Building
Project Management
Required Education
Bachelor's Degree and/or Clinically-related degree (RN, PharmD, etc.)
Preferred Education
Master's Degree or higher in Business, Management, Finance, Health Care Administration, or any healthcare field.
Licensure/Certification preferred
Project Management Certification
Experience Required
10 years progressive operational experience in an academic cancer program, including 5 years oncology management experience at a manager or director level position.
Other Knowledge, Skills and Abilities
Cost accounting and reimbursement knowledge, Micro Soft office proficiency, proficient business writing skills