Patient Accounts Specialist - Richmond, United States - Atlantic Region CBO

Atlantic Region CBO

Verified Company

Richmond, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023.

During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related

services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

The Atlantic Region CBO is seeking a dynamic and talented
Patient Accounts Specialist.

The Patient Accounts Specialist is responsible for receiving and resolving first line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.

Key Responsibilities include:

Document all internal and external inquiries concerning patient accounts including patient and third party payers.
Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
Root cause issues and attempt to resolve.
Document and communicate resolution as appropriate in the Patient Accounting System.
Escalate problem accounts to management team of department for assistance and resolution.
Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
Maintain working knowledge of the call routing system and patient accounting system
Other duties as assigned.

Benefit Highlights

Retention Bonus Program if offered.
Loan Forgiveness Program if offered.
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries

Contact Information:

Nicole Baez
HR Coordinator/Recruiter

Qualifications:

Position Requirements:

High school diploma or equivalent and 13 years customer service experience preferred.
Strong Microsoft Office skills (Excel, Word, Outlook)
Customer focused both internally and externally, strong attention to detail, the ability to multitask, strong 10 key data entry, and excellent written and oral communication skills are required.
Familiarity with customer service and 13 years healthcare business office experience preferred.

_ EEO Statement_- We believe that diversity and inclusion among our teammates is critical to our success._

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