Desktop Support Analyst - Richmond, United States - Estes Forwarding Worldwide
Description
Overview:
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight.
A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network.
The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.
We are proud to offer highly competitive pay and a comprehensive benefits package, including:- Paid vacation, sick time, and holidays
- 401(k) plan with company match
- Medical, dental, and vision insurance
- Short
- Life and accidental death & dismemberment insurance
- Job referral bonus program
Responsibilities:
Under the direction of IT Management the Desktop Support Analyst is responsible for providing technical hardware and software support for end users from support staff to top executive management.
- Responsible for the routine maintenance and support of the standard hardware/software technology in use at the company. This could range from configuring and moving a workstation to inputting data into local operational processes, like PC inventory, to escalating a technical issue to a more senior tech within the team.
- Work independently on tasks and service requests, but gets active guidance from more senior technical resources within the location team.
- Assist in technical upgrading and maintaining of entire desktop systems
- Install, configure, test, monitor and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
- Effectively supports our technology to ensure productivity of associates as they work in turn to serve our external customers.
- Track distribution and disposition of desktop peripheral equipment and software
- Support and promote company core values.
- Comply with Company C-TPAT and TSA security procedures.
- Must be able to work extended hours, weekends and holidays based upon business need.
- Regular attendance is required.
- Perform other duties as assigned.
Qualifications:
Education/ Experience & Qualifications:
Minimum of at least one acceptable technical certification and/or Bachelor's degree (or equivalent) in related field plus 3-5 years of related IT experience.
Technical aptitude and experience as it relates to PC hardware and LAN technologies
Experience with Microsoft Windows 7 and MS Office are highly desirable
Experience with VOIP (Polycom phones) and iPhones is desirable
Demonstrated track record and eagerness to learn new technology
Demonstrated technical aptitude and knowledge
Demonstrated solid customer service skills
Strong quality focus with good follow-through and accuracy
Demonstrated self-starter and independent worker
Team oriented focus
Attention to detail and organization skills
Solid interpersonal and communications skills
Must be mentally and emotionally capable of handling a high stress environment.
Must be eligible to work in the United States.
Proven competence to communicate clearly and persuasively with all levels of an organization required. Proven ability to handle difficult conversations. Honest, sincere and consistent in communications.
A thorough knowledge of Desktop/Laptop hardware and end-user level peripherals a must. Very strong problem solving and analytical skills and should be a methodical and systemic thinker.
Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
Ability to plan, organize and manage multiple projects and set priorities.
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
Periodic travel up to 25% required.
At this time, EFW will not sponsor a new applicant for employment authorization for this position.
EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
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