- Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.
- Screens visitors and responds to routine requests for information from patients and vendors.
- Maintains office equipment and office supplies in the front office areas.
- Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
- Opens, date stamps, and delivers mail daily as assigned.
- Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.
- Keeps the patient reception area neat and clean at all times throughout the day.
- Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.
- Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
- Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.
- Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
- Ensures proper posting of charges into the practice management system daily as assigned.
- Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers daily close packet to the Manager or central Administration as appropriate.
- Closes the office each day, according to protocol.
- Determines uncollectible balances and refers such accounts to the Practice Manager.
- Assists in other front office duties at the request of the Practice Manager.
- Facilitates any physician requests throughout the day.
- Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
- Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
- Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.
- Attends all regular staff meetings.
- Performs all other tasks and projects assigned by the Practice Manager.
- Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
- Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
- High school diploma required.
- Minimum of two years of experience in a medical office or customer service position.
- Proven success asking for payment, making change, and balancing a cash drawer.
- Working knowledge of basic managed care terminology and practices.
- Familiarity with scheduling and rearranging appointments effectively.
- Comfortable using email, word processing and interacting with Internet applications.
- Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
- Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
- Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
- Neat, professional appearance.
- Strong written and verbal communication skills.
- Bi-lingual is a plus, not required
-
Customer Service Representative
2 weeks ago
Mosquito Joe Austin, United StatesLo entendemos. Tienes opciones cuando se trata de encontrar una nueva carrera. Cuando te pones un uniforme de Mosquito Joe, te conviertes en parte de la familia: un grupo de personas comprometidas con un excelente servicio al cliente y entusiastas por hacer del aire libre un luga ...
-
Client Service Representative
3 weeks ago
Mission Wealth Management LP Austin, United StatesAs a Barron's Top 100 RIA firm and voted _Best Places to Work_ by Fortune, Pacific Coast Business Times, Inc (Best Workplaces), and Investment News, Mission Wealth is hiring a dynamic **Client Services Representative** to join our high-performing Operations department. This is an ...
-
Client Services Representative
2 weeks ago
Marquee Event Group Austin, United States: · Client Services Representative (CSR) · Interested in growing your career in the event industry? Marquee Event Rentals is the premier Event Rental Company. Marquee combines great people and products to provide our customers with more event expertise and the deepest inventory i ...
-
Guest Service Representative
3 weeks ago
Towneplace Suites by Marriott Austin Round Rock Austin, United States**Vista Host**, with more than 35 properties nationwide, is seeking **Guest Service Representatives **for the **Towneplace Suites Austin Round Rock. **Our extended-stay hotel provides easy access to popular attractions, including La Frontera Village, Old Settlers Park, Dell Diamo ...
-
Guest Services Representative
1 week ago
Home2 Suites/Hampton East Austin (New Build) Austin, United States**POSITION TITLE**: Guest Service Representative · **REPORTS TO**: Guest Service Manager/ Assistant General Manager / General Manager · ***: · A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure process ...
-
Customer Service Representative
3 weeks ago
TTEC Austin, United StatesCustomer Service Representative - Contact Center · Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a **Customer Service Representative** working onsite in **Austin, TX,** you'll be a part of bringing humanity to business ...
-
Customer Service Representative
3 weeks ago
Walters Management Company Austin, United StatesOverview: · We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. ...
-
Customer Service Representative
1 week ago
Farmers Insurance Austin, United StatesWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall s ...
-
Customer Service Representative
2 weeks ago
Bob Jennings - State Farm Agent Austin, United States**Benefits**: · - Paid time off · Position Overview · State Farm Insurance Agent located in South Austin is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Customer Service Representative, you will build and develop customer r ...
-
Customer Service Representative
1 week ago
Airport Finance Austin, United StatesAF Management Services is looking for a Customer Service Representative to help run Airport Finance at our central Austin, TX location. · We ask that our Customer Service Representative be organized, friendly, and reliable. · You will be interacting with current and potential cus ...
-
Guest Service Representative
2 weeks ago
Nothing Bundt Cakes Austin, United States**TITLE**:Guest Service Representative** · **LOCATION: Austin Mueller** · **REPORTS TO: Bakery Manager** · **Position Summary**: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique ...
-
Patient Service Representative
2 weeks ago
Solis Mammography Austin, United States**Ask us about our Sign-On Bonus of up to $2500** · At **Solis Mammography**, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that ...
-
Customer Service Representative
2 weeks ago
Pizza Hut - APP/HOT Austin, United StatesGather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. · At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to ...
-
Service Sales Representative
2 weeks ago
Clifford Power Systems Inc Austin, United States**Position Summary** · As the Service Sales Representative your primary goal is to develop new business in a specific market as well as maintain and strengthen relationships with existing and potential customers. This position is also responsible for marketing Clifford Power and ...
-
Customer Service Representative
2 weeks ago
AustinPeopleWorks Austin, United StatesAre you an experienced Customer Service professional who is passionate about providing an exceptional customer experience? If you're someone who thrives on organization and self-motivation and delights in meaningful interactions then keep reading to discover how you can become a ...
-
Service Sales Representative
2 weeks ago
Cintas Austin, United States**Requisition Number**: 171510 · Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and maintaining relationships with customers; replacing used an ...
-
Customer Service Representative
1 week ago
NAVIENT Austin, United StatesThe Customer Service Representative role is a fast paced, high volume, inbound call center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. · **Customer Service** · - Provide accurate, clear, and ...
-
Customer Service Representative
2 weeks ago
Taylor Green State Farm Agency Austin, United States**Position Overview** · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. · We seek an energetic professional interested in helping our business grow through v ...
-
Patient Service Representative
1 week ago
Urology America, MSO Austin, United StatesAt **Urology Austin**, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care. · In choosing a career with **Urology Austin**, you are choosing to improve the lives of patients and their families through a c ...
-
Facility Services Representative
2 weeks ago
City of Austin Austin, United StatesPosition Information · **Posting Title** · - Facility Services Representative**Job Requisition Number** · - COA091421**Position Number** · **Job Type** · - Full-Time**Division Name** · - Convention Ctr Emergency Servi**Minimum Qualifications** · **Education and/or Equivalent Expe ...
patient service representative - Austin, TX , USA, United States - ALLERGY PARTNERS
Description
Job DetailsJob Location
112-00-Austin - Austin, TX
Description
POSITION: Patient Services Representative
RESPONSIBLE TO: Practice Manager
JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.
Responsibilities include, but are not limited to, the following:
This job has no supervisory responsibilities.
Typical Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand
coordination. Involves standing and walking. Employee will occasionally be asked to lift and
carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee will work under stressful conditions, and be exposed to bodily fluids on a regular
basis.
Typical Working Condition
Work is performed in a reception area and involves frequent contact with patients. Work may
be stressful at times. The employee must be comfortable dealing with conflicts and asking
patients for money. Interaction with others is constant and interruptive. Contact involves
dealing with sick people.
Qualifications
EDUCATIONAL REQUIREMENTS: