- Location:
- Scope of Services:
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Service Desk Specialist
4 days ago
Blue Star Partners LLC Minneapolis, United StatesJob Description · Job DescriptionJob Title: Service Desk Specialist · Location: Hybrid in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. · Start Date: ASAP Duration: 1 year · Hours/Week: 40 hours · Rate: $30-$32/hr · Contr ...
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Service Desk Specialist
1 week ago
Blue Star Partners, LLC Minneapolis, United States**Job Title: Service Desk Specialist · ** Location: Hybrid in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. · Start Date: ASAP Duration: 1 year · Hours/Week: 40 hours · Rate: $30-$32/hr · Contract Type: W2 Only (No 1099's ...
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IT Help Desk Specialist
3 days ago
Securitas Electronic Security Inc Plymouth, United StatesSecuritas Technology, (STC) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. · STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leadin ...
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Help Desk Specialist
3 days ago
Teal Minneapolis, United StatesIn 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged - forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With r ...
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Senior IT Service Desk Specialist
6 days ago
Fish & Richardson Minneapolis, United StatesFish & Richardson, the premier global intellectual property law firm, is trusted by the world's most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is r ...
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Senior IT Service Desk Specialist
3 days ago
Fish & Richardson Minneapolis, United StatesFish & Richardson, the premier global intellectual property law firm, is trusted by the world's most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is r ...
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Support Specialist-Front Desk Associate
2 days ago
RS Eden Minneapolis, United States Full timeSUMMARY · The Support Specialist/Front Desk Associateis responsible for providing a safe and supportive environment within adult supportive housing. Our housing program serves individuals with lived experiences of homelessness. Responsibilities include monitoring and assisting w ...
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Service Desk Specialist
1 week ago
Northern Tool + Equipment Burnsville, United States1. Functions as a primary point of contact as part of tier 1 for end user problems and enters event details in helpdesk system. Employs customer service skills to address technical issues and troubleshoot hardwaresoftware issues to resolution .. Ans Service Desk, Specialist, Reta ...
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Subrogation Collector
3 days ago
Wilber Group Bloomington, United States**This position does NOT require insurance knowledge or experience - we will train you in everything you need to know** · Our Accounts Receivable team is looking to fill a Full-Time entry-level Subrogation Collector Specialist position in our Bloomington, IL office. Our Collector ...
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Desktop Support Technician_Plymouth
1 week ago
Red Knight Solutions, LLC Plymouth, United StatesRed Knight Solutions is currently seeking a Desktop Support Specialist in Green River, WY. · This is a long-term potential CTH opportunity. The pay will be $18.00(W2). The conversion is typically around 6 months. · Our mission is simple: we want to partner with you to find the ...
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Technical Support Specialist
4 days ago
Altacent LLC Minneapolis, United StatesTechnical Support Specialists are responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping custo ...
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Operation Specialist
5 days ago
DivIHN Integration Inc Plymouth, United StatesDivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 200 ...
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Desktop Support Technician_Plymouth
1 week ago
Red Knight Solutions, LLC Minneapolis, United StatesRed Knight Solutions is currently seeking a Desktop Support Specialist in Green River, WY.This is a long-term potential CTH opportunity. The pay will be $18.00(W2) . The conversion is typically around 6 months.Our mission is simple: we want to partner with you to find the right p ...
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Supervisor, Human Resource Administration
1 week ago
Metropolitan Airports Commission Minneapolis, United StatesPosition Summary · The Metropolitan Airports Commission (MAC) is seeking a skilled Human Resource Administration Supervisor who is passionate about finding efficiencies, learning new technologies and tenaciously supporting their teammates. This position is a pivotal part of our t ...
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IT Help Desk Supervisor
1 week ago
Japs-Olson Company Minneapolis, United StatesJob Description · Job DescriptionIT Help Desk Supervisor · Founded in 1907, Japs-Olson Company is an industry leader in the commercial printing and direct mail industry located in St. Louis Park, Minnesota. Our company is over 100 years old and we continue to grow. The IT departm ...
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IT Help Desk Supervisor
1 week ago
Japs-Olson Minneapolis, United StatesJob Description · Job Description · IT Help Desk Supervisor · Founded in 1907, Japs-Olson Company is an industry leader in the commercial printing and direct mail industry located in St. Louis Park, Minnesota. Our company is over 100 years old and we continue to grow. The IT de ...
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Operation Specialist
1 week ago
DivIHN Integration Inc Minneapolis, United StatesJob Description · Job DescriptionFor further inquiries regarding the following opportunity, please contact one of our Talent Specialists · Sivanesan at Title: Operation Specialist · Location: Plymouth, MN · Duration: 5 MonthsDescription:Summary: This position will be responsible ...
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Maternal-Fetal Medicine
1 week ago
Hennepin County Medical Center Minneapolis, United StatesSUMMARY · Hennepin Healthcare has a current opening for a Maternal-Fetal Medicine (MFM) Sonographer in our OB Testing Diagnostic Lab. This casual position will pick up day shifts. · Performs specialized obstetric and gynecologic diagnostic ultrasound scanning procedures. Takes an ...
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Maternal-Fetal Medicine
1 week ago
Hennepin County Medical Center Minneapolis, United StatesSUMMARY · Hennepin Healthcare has a current opening for a Maternal-Fetal Medicine (MFM) Sonographer in our OB Testing Diagnostic Lab. This full-time position will work weekdays. · Performs specialized obstetric and gynecologic diagnostic ultrasound scanning procedures. Takes anat ...
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Maternal-Fetal Medicine
1 week ago
Minnesota Visiting Nurse Agency Minneapolis, United StatesSUMMARY · Hennepin Healthcare has a current opening for a Maternal-Fetal Medicine (MFM) Sonographer in our OB Testing Diagnostic Lab. This casual position will pick up day shifts. · Performs specialized obstetric and gynecologic diagnostic ultrasound scanning procedures. Takes a ...
Service Desk Specialist - Minneapolis, United States - Blue Star Partners, LLC
Description
**Job Title: Service Desk SpecialistStart Date:
ASAP
Duration:
1 year
Hours/Week:
40 hours
Rate:
$30-$32/hr
Contract Type:
W2 Only (No 1099's or Corp to Corp)
Incident resolution may involve the use of diagnostic applications, Tier II/Tier III support escalation, Incident Management tools, as well as remote control tools.
Move, Add, Change requests statuses for telephony, Blackberry and desktop applications are other functions performed by the Service Desk Specialist role.
*Essential Job Functions*
Answer and log all calls (including voicemail and email) into the Call Tracking System. Obtains and enters complete and accurate incident description into the system. Interacts with clients in a courteous and professional manner to foster customer relation. = 35%
Responsible for the training and mentoring of all new staff additions. =10%
Diagnose client problems. Compares options and solutions using previous experience, training and solutions scripts to resolve client problems. Is able to provide technical solutions to 80% of calls while user is on the line. =15%
Analyze and prioritize all calls. Understands when to escalate or route calls, or coordinate solutions with other IT resources. = 5%
Document resolution of calls into the system. On any open/pending calls, follow up within 24 hours to ensure problem was corrected. =10%
Provide front-end security administration for password issues, locked accounts and multiple connections. Administrate new and existing accounts on the secure web sites. 5%
Provide and maintain call statistical information including phone data, daily, weekly, monthly, and upon request.
Perform weekly call audits on all Service Desk members. = 5%
Communicate updates from other technical areas concerning the production environments. = 5%
Takes initiative to identify improvements in processes and works to implement the changes. = 5%
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