-
Information Technology Support Specialist
1 week ago
ALLY BUILDING SOLUTIONS Orlando, United StatesJoin the dynamic team at Ally Building Solutions, where our commitment to innovative technology plays a vital role in delivering best-in-class solutions to builder customers. · We are currently seeking an experienced **Information Technology Support Specialist** to help support f ...
-
Application Support Specialist I
4 days ago
Andor Health Orlando, United States**Position Summary** · **Position Responsibilities**: · - Field incoming help requests from clients via telephone and ticket tracking system in a professional and courteous manner · - Document all relevant end user identification information and clear articulation of problem or i ...
-
Modality Support Specialist- Remote/fl
2 days ago
SimonMed Imaging MSO, LLC Orlando, United StatesJoin the fastest growing outpatient radiology practice in the Nation - SimonMed Imaging Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure y ...
-
IT Support Specialist
4 days ago
GVS North America, Inc. Sanford, United StatesThe Group's clear strategy towards internationalization, has led to the opening of 15 production facilities located in Italy, UK, Brazil, the United States, China and Romania, as well as offices in Germany, Spain, Argentina, México, Japan, Korea, Russia and India. GVS currently m ...
-
Branch Support Specialist
6 days ago
One Florida Bank Winter Park, United StatesWe have been voted one of the best companies to work for 3 years in a row, because we have developed a fun and inclusive culture that is at the forefront of how we operate. We only hire the best and most passionate talent and are proud to promote employees from within. · One Flo ...
-
Academic Support Specialist
2 weeks ago
Full Sail University Winter Park, United States OTHERIf you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work e ...
-
Branch Support Specialist
2 days ago
One Florida Bank Winter Park, United StatesJob Description · Job DescriptionDescription:We have been voted one of the best companies to work for 3 years in a row, because we have developed a fun and inclusive culture that is at the forefront of how we operate. We only hire the best and most passionate talent and are proud ...
-
Support Specialist I
3 days ago
Valencia College Winter Park, United States Part timeAbout this Position · Posting Detail Information · Position Number HR · Position Title Support Specialist I · Job Type Staff · FT/PT Part-Time · Employee Class Description Staff PT (ed. support) · General Position Description · Performs general clerical and reception duti ...
-
Retail Support Specialist
6 days ago
Axiom Bank, N.A. Maitland, United StatesAt Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization - this is an exciting time to get on board · We believe in the value of promoting a healthy work/life balance and are committed to recogniz ...
-
Social Media Support Specialist
3 days ago
Westgate Resorts Ocoee, United States**Company Description** About Westgate Resorts** · Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A ...
-
IT Support Specialist
2 weeks ago
Security 101 Orlando, United StatesSecurity 101 – Orlando is now recruiting a commercial electronic security programmer with a high level of knowledge of networking concepts including TCP/IP, subnetting, VLANS, routing, POE, and wireless. Experience in configuring, testing, and commissioning enterprise access cont ...
-
Tier 1 Support Specialist
1 week ago
Full Sail University Winter Park, United States OTHERIf you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work e ...
-
Vehicle Operations Support Specialist Ii
1 week ago
Cox automotive (Manheim) Ocoee, United StatesThis position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow. This is an outside/inside position. · - Manage account relationships, maintainin ...
-
delivery support specialist
6 days ago
OneRail Orlando, FL , USA, United StatesOur Delivery Support Specialists are the driving force of OneRail. A Delivery Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Delivery Support Specialist i ...
-
Delivery Support Specialist
11 hours ago
OneRail Orlando, FL, United StatesAttend to high volume of inbound and outbound calls, emails, and chats. Provide exceptional customer service to customers, couriers, and drivers. Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited t Support Specialist, Delivery, ...
-
Technical Support specialist
3 days ago
TEKsystems Altamonte Springs, United StatesJob Description · Job DescriptionTechnical Support specialist for a top Orlando Health client · FULLY REMOTE-Must live within Orlando or South Florida. First day is onsite · Looking for Bilingual-Spanish/English Speakers · Pay 16/hour · 6 Month(s) · After first week of training, ...
-
Technical Support Specialist
4 days ago
Tranzeal Incorporated Orlando, United StatesJob Title: Technical Support Specialist · Duration: 12+ Months · Location: Orlando, FL - Hybrid · Required: · To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support role · ...
-
delivery support specialist
3 days ago
OneRail Orlando, FL , USA, United StatesOur Delivery Support Specialists are the driving force of OneRail. A Delivery Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Delivery Support Specialist i ...
-
delivery support specialist
3 days ago
OneRail Orlando, FL , USA, United StatesOur Delivery Support Specialists are the driving force of OneRail. A Delivery Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Delivery Support Specialist i ...
-
Field Support Specialist
1 week ago
ALLY BUILDING SOLUTIONS Orlando, FL, United States Full timeJoin the dynamic team at Ally Building Solutions, where our commitment to innovative technology plays a vital role in delivering best-in-class solutions to builder customers. We are currently seeking an experienced Information Technology Support Specialist to help support further ...
Technical Support Specialist - Winter Park, United States - TEKsystems
Description
Job Description
Job DescriptionDescription:
Job Responsibilities Summary:
Technical Support Tier 1 Support Specialists are responsible for providing first level technical assistance to all University End-Users and Education Affiliates (i.e., Faculty Members, Students, and Staff Members, etc.) who are experiencing a variety of technical-related issues as they use their computers, online platforms, and course related materials. This is an entry level position within a fast-paced call center environments.
Essential Job Functions
Tier 1 Support Specialists will engage with End-Users on behalf of our Information Media & Technology Department by answering phone calls, responding to cases/tickets, emails, chat messages, etc. Tier 1 Support Specialists also meet with End-Users virtually or in person to provide assistance when necessary.
Provide outstanding customer service by maintaining a polite, professional, optimistic, empathetic, and professional tone at all times (this includes, but is not limited to, calls & digital communications, etc.)
Must be able to communicate effectively, ask appropriate questions to gather information, multitask across various systems, call center applications, and handle a variety of media and content formats.
Responsible for maintaining a working knowledge of University systems, sites, tools, applications and resources (i.e., Learning Management Systems, Full Sail One, etc.) and feel comfortable helping with hardware/software installation, etc.
Must always aim to provide a "one call resolution" where possible by analyzing problems in order to determine the quickest and most effective ways to address an end-users concerns.
Collaborate with other operational, technical, and education support teams to successfully assist with presented issues in a timely manner. Tier 1 Support Specialists must route calls/cases to the appropriate individuals/groups when necessary and must provide a detailed account of the issue(s) being presented (being sure to include any pertinent information about troubleshooting steps taken, etc.)
Maintain detailed records of daily interactions, installation activities, reported issues, completed solutions, etc. and be able to conduct effective trouble shooting for common computer issues (Internet connectivity, basic computer setup, customization and preferences, software installation, various web browsers, etc..
Must be able to work both independently and as part of a team. Communicating with our Leadership Team to understand how to effectively prioritize tasks, etc.
The Technical Support Team may assist with company events, student events, and trainings, etc.
All Applicants must be able to work flexible schedules and weekends as our Technical Support Department is open 7 days per week from 8am EST - 3am EST (Sunday - Saturday). We offer both Full Time (40 hours per week) and Part Time (20 hours per week) positions.
Adhere to the policies and procedures as outlined by University and the Technical Support Team.
Take precautions to safeguard confidential personnel and company information.
Take precautions to protect Full Sail issued Work Equipment.
If working remotely, employees must have access to reliable secure internet. We recommend a minimum of 50 to 100 Mbps download speeds for working from home, and at least 10 Mbps upload speeds.
When working remotely, the Tech Support Agent must have a quiet and private place to work from (safeguarding against noise and distractions).
Demonstrate a strong commitment to the mission and values of the organization.
Maintain strict adherence to their work schedule.
Perform all duties as outlined as well as others that may be assigned by the Technical Support Leadership Team. (The Technical Support Leadership Team reserves the right to restructure responsibilities as necessary to ensure that organizational needs are met).
• Competencies
o Approach customer interactions with a service-oriented mindset (demonstrating care).
o Excellent verbal and written communication skills (grammar/professionalism, etc.)
o Excellent interpersonal and customer service skills (effective listening skills, conversation skills, etc.)
o Professional and pleasant telephone manner. (tone and candor, etc.)
o The ability to explain technical issues to both technical and non-technical team members or end-users.
o Strong analytical and creative problem-solving skills.
o Ability to grasp technical details, learn quickly, retain many layers of information, and utilize new programs/tools, etc.
o Ability to type an average of 40 or more words per minute with a 95% average for accuracy.
o Ability to multitask; respond to callers whilst creating detailed records outlining the situation, creating cases/tickets, etc. in a fast-paced call center environment.
o Must be comfortable communicating across different mediums such as phone calls, emails, ticketing systems, chat messages, virtual & in-person meetings, etc.
o Must be comfortable and confident working with all types of end-users and navigating difficult conversations.
Skills:
Customer support, Customer service, Troubleshooting, Active directory, Help desk support, Customer service skills, Windows, apple ios, Help desk, Call center, Microsoft, Technical support
Top Skills Details:
Customer support,Customer service,Troubleshooting,Active directory,Help desk support,Customer service skills,Windows,apple ios,Help desk,Call center,Microsoft,Technical support
Additional Skills & Qualifications:
Department Hours: Sunday - Saturday 8:00am - 3:00am EST
o Our agents typically work four (4) ten hour shifts each week and have three days off.
o Candidates should also expect to work one weekend day each week.
• Hybrid Call Center Style Position: Our Agents primarily work from home, however they must have the ability to work on campus when the need arises. Some examples of why/when they would be called to work on campus include:
o New Employee Orientation
o New Hire Classroom Training
o Events/Team Meetings, etc.
o Connectivity Issues at Home
• Local Candidates Only: Please be advised that we only consider local candidates (Orlando area). They prefer individuals that live within an hour's drive from campus.