Jobs
>
Orlando

    delivery support specialist - Orlando, FL , USA, United States - OneRail

    OneRail
    OneRail Orlando, FL , USA, United States

    2 weeks ago

    Default job background
    Description

    Our Delivery Support Specialists are the driving force of OneRail. A Delivery Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Delivery Support Specialist is responsible for responding immediately to customer questions and notifying them of any delivery delays. Attention to detail, efficient multi-tasking, and providing excellent customer service is essential in this position. Customer service and industry/contact center experience strongly preferred.

    All Delivery Support Specialists are paid hourly and begin at $21.40/hour with an additional $.60/hour pay differential for bilingual (Spanish/English) team members.

    Responsibilities:

    • Attend to high volume of inbound and outbound calls, emails, and chats.
    • Provide exceptional customer service to customers, couriers, and drivers.
    • Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to - track and trace, problem resolution, customer communication.
    • Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed in the most cost-effective way while meeting customer SLA.
    • Communicate with internal and external groups, especially on high priority loads and customers.
    • Solve customer and carrier problems and help resolve issues.
    • Communicate escalations on time in order for the issue to be resolved with the least amount of customer impact.
    • Demonstrate passion for excellence with respect to treating and caring for customers.
    • Assist with procedure optimization of scheduling deliveries from our clients.
    • Identify and communicate ways OneRail can continuously improve in its operations.
    • Complete order data entry and dispatch if needed.
    • Ability to recognize and prioritize tasks based on urgency.

    Requirements:

    • Customer Service experience is required
    • You must be located in Orlando, Florida
    • Demonstrated skills managing multiple priorities across different platforms
    • Ability to monitor and execute multiple tasks at any given time
    • Quick decision-making skills
    • Ability to adapt to fast-paced environment
    • Computer proficiency with web-based applications
    • Strong communication (written and verbal) skills
    • Excited to be a part of a team environment
    • Contact center experience preferred
    • Multi-lingual preferred

    About OneRail

    OneRail is an innovative technology startup located in Orlando, Florida. We are a delivery orchestration platform that provides multi-modal delivery automation, optimization, and real-time visibility for enterprise clients, all in one place. OneRail connects shippers to an extensive courier ecosystem to enable same day, parcel, LTL, next day, scheduled, and economy delivery selected through automation and rate shopping across all modes.

    All Team Member Benefits

    • Competitive base compensation
    • Health Insurance with generous company contribution (medical, dental, vision)
    • Company-paid life insurance, short-term and long-term disability
    • 4% 401K match with immediate vesting of Company match
    • Continuing Education Opportunities
    • Flexible/Open (Uncapped) Paid Time Off (PTO) Policy
    • Generous Company-paid Holidays

    Onsite Perks

    • Standing desks
    • Recreational and Video games
    • Large breakroom and lounge
    • Stocked kitchen and fridges
    • Cappuccino machine
    • Onsite restaurant and daily food trucks
    • Onsite car detailing
    • Onsite dry cleaning
    • Ample free parking

    To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit

    Powered by JazzHR

  • LENSAR, Inc.

    Customer Support Specialist

    1 week ago

    LENSAR, Inc. Orlando, United States

    **Company Overview** · LENSAR, Inc. is the leader in advanced femtosecond laser technology for refractive cataract surgery. The LENSAR laser systems offer cataract surgeons superior precision and accuracy, while optimizing overall visual outcomes. Our mission is to take the time ...

  • ALLY BUILDING SOLUTIONS

    Information Technology Support Specialist

    3 weeks ago

    ALLY BUILDING SOLUTIONS Orlando, United States

    Join the dynamic team at Ally Building Solutions, where our commitment to innovative technology plays a vital role in delivering best-in-class solutions to builder customers. · We are currently seeking an experienced **Information Technology Support Specialist** to help support f ...

  • AutoPayPlus by U.S. Equity Advantage

    Member Support Specialist

    13 hours ago

    AutoPayPlus by U.S. Equity Advantage Orlando, United States

    Are you interested in working with a fun team who cares about their work and go above and beyond daily to do the right thing? If that aligns with your values and work ethic you have found the right place to work with AutoPayPlus. AutoPayPlus (APP) is a Company that helps everyday ...

  • City of Orlando

    Hola Support Specialist

    1 week ago

    City of Orlando Orlando, United States

    **Description**: · **>> ONLY CITY OF ORLANDO EMPLOYEES MAY APPLY < · **Who We Are** · Orlando, The City Beautiful · For most of Orlando's history we've been the place everyone wants to visit. Today, we're also the place where everyone wants to live and do business. List after lis ...

  • Andor Health

    Application Support Specialist I

    3 weeks ago

    Andor Health Orlando, United States

    **Position Summary** · **Position Responsibilities**: · - Field incoming help requests from clients via telephone and ticket tracking system in a professional and courteous manner · - Document all relevant end user identification information and clear articulation of problem or i ...

  • SimonMed Imaging MSO, LLC

    Modality Support Specialist- Remote/fl

    2 weeks ago

    SimonMed Imaging MSO, LLC Orlando, United States

    Join the fastest growing outpatient radiology practice in the Nation - SimonMed Imaging Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure y ...

  • GVS North America, Inc.

    IT Support Specialist

    3 weeks ago

    GVS North America, Inc. Sanford, United States

    The Group's clear strategy towards internationalization, has led to the opening of 15 production facilities located in Italy, UK, Brazil, the United States, China and Romania, as well as offices in Germany, Spain, Argentina, México, Japan, Korea, Russia and India. GVS currently m ...

  • Associa

    Support Specialist

    1 week ago

    Associa Longwood, United States

    The Support Specialist provides in-office daily support tasks and should possess the skills necessary to formulate quick decisions to resolve customer concerns and have an easy-going personality with a team and customer-oriented approach. · This position is responsible for variou ...

  • OneRail

    Delivery Support Specialist

    2 weeks ago

    OneRail Orlando, FL, United States

    Attend to high volume of inbound and outbound calls, emails, and chats. Provide exceptional customer service to customers, couriers, and drivers. Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited t Support Specialist, Delivery, ...

  • Tranzeal Incorporated

    Technical Support Specialist

    3 weeks ago

    Tranzeal Incorporated Orlando, United States

    Job Title: Technical Support Specialist · Duration: 12+ Months · Location: Orlando, FL - Hybrid · Required: · To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support role · ...

  • OneRail

    delivery support specialist

    3 weeks ago

    OneRail Orlando, FL , USA, United States

    Our Delivery Support Specialists are the driving force of OneRail. A Delivery Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Delivery Support Specialist i ...

  • OneRail

    delivery support specialist

    2 weeks ago

    OneRail Orlando, FL , USA, United States

    Our Delivery Support Specialists are the driving force of OneRail. A Delivery Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Delivery Support Specialist i ...

  • Community College Baccalaureate Association

    Office Support Specialist

    2 weeks ago

    Community College Baccalaureate Association Lake Mary, United States

    Job Overview: · **Responsibilities**: · - Must be proficient in MS Office, Zoom, Doodle · - Manage calendars, schedule appointments, and coordinate meetings · - Provide general office support such as filing, copying, and data entry · - Arrange some travel · - Some light bookkeepi ...

  • Losey PLLC

    Office Support Specialist

    1 week ago

    Losey PLLC Orlando, United States

    Losey PLLC is a dynamic and growing organization committed to providing a positive and efficient work environment. We are currently seeking an Office Support Specialist to join our team and contribute to the smooth operation of our facilities. · Responsibilities: · Client and Vis ...

  • Aspire Health Partners

    peer support specialist

    1 week ago

    Aspire Health Partners Orlando, United States

    Peer Support Specialist · Who are we? For over fifty years, Aspire Health Partners, has been one of the leading non-profit behavioral health companies in the Southeast. Serving nearly 40,000 clients per year, with locations in six Central Florida counties and currently expanding ...

  • VCA

    Field Support Specialist

    3 weeks ago

    VCA Orlando, United States

    Field Support Specialist - Miami, Florida page is loaded · Field Support Specialist - Miami, Florida · Apply · locations · Florida Remote Loc · Orlando, FL · time type · Full time · posted on · Posted Yesterday · job requisition id · R · We understand that the world w ...

  • One Hope United

    Family Support Specialist

    2 weeks ago

    One Hope United Orlando, United States

    Utilizing personal vehicle, the Family Support Specialist provides transportation services, courier and administrative support to clients, case managers, supervisors, ADOP's and DOP, agency and its geographical area. Serves as a primary support to the case managers with administr ...

  • ALLY BUILDING SOLUTIONS

    Field Support Specialist

    3 weeks ago

    ALLY BUILDING SOLUTIONS Orlando, FL, United States Full time

    Join the dynamic team at Ally Building Solutions, where our commitment to innovative technology plays a vital role in delivering best-in-class solutions to builder customers. We are currently seeking an experienced Information Technology Support Specialist to help support further ...

  • Antech Diagnostics

    Field Support Specialist

    3 weeks ago

    Antech Diagnostics Orlando, United States

    We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centere ...

  • One Florida Bank

    Branch Support Specialist

    6 days ago

    One Florida Bank Orlando, United States

    Apply · Description · We have been voted one of the best companies to work for 3 years in a row, because we have developed a fun and inclusive culture that is at the forefront of how we operate. We only hire the best and most passionate talent and are proud to promote employees f ...