Application Support Specialist I - Orlando, United States - Andor Health

Description

• Field incoming help requests from clients via telephone and ticket tracking system in a professional and courteous manner
• Document all relevant end user identification information and clear articulation of problem or issue
• Build rapport and elicit problem details from client end users
• Prioritize and schedule issues for resolution. Escalate issues (when required) to the appropriate experience level of technician
• Record, track and document all requests through problemsolving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Perform postresolution followups to ensure client satisfaction
• Develop help sheets and knowledge base documents for end users as appropriate
• Manage internal ticket system to identify reoccurring issues and escalate as appropriate

• Knowledge of basic computer hardware/software
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapportbuilding, listening and questioning skills
• Strong documentation skills
• Knowledge of MS SQL
• Ability to present ideas in concise, userfriendly language

• Experience in healthcare industry
• Experience with ticketing system(s)
• EMR integration experience is a plus

• The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position._
• At Andor Health, our greatest strength comes from bringing together talented people with diverse perspectives to support the technological needs of physicians, hospitals, and postacute organizations across the globe. Andor Health offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings._
• Andor Health's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation, or gender identity or expression or any other legally protected category. Applicants for North American based positions with Andor Health must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire._
• EOE Minorities/Females/Individuals with Disabilities/Protected Veterans _
• Drug Free Workplace_