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Daytona Beach

    Director of Field Services - Daytona Beach, United States - Wire3

    Wire3
    Wire3 Daytona Beach, United States

    3 days ago

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    Description

    Job Description

    Job Description

    Main Job duties

    Manage Regional Field Service Team Leads

    • Create KPI reports and manage employee metrics to achieve overall success as measured against company objectives, including Cost Per Install, schedule availability, call-back service rates and overall customer satisfaction and report these metrics regularly to Vice President of Operations
    • Ensure all regions are staffed and resourced correctly and assist VP of Ops with future planning and regional resources.

    Work Scheduling:

    • Create and manage work schedules while working with regional Team Leads to ensure capacity goals are met.
    • Assign Technicians to specific areas to ensure efficient allocation of Technicians in each region.
    • Work with other departments to ensure customer service demands are being met and using their resources to manage and escalate trouble tickets effectively within a Tech's schedule.

    Resource planning:

    • Work with Team Leads to ensure adequate resourcing of team members, truck, tools in each region.
    • Take feedback from Team Leads and relaying it to the VP of Operations for procedural changes or updates.
    • Assist in planning new regions for the above resources and ensuring needs are meet within a given timeline.

    Mentorship:

    • Train and mentor Team Leads to enhance their skills and knowledge.
    • Train new Teams Leads and ensure they have the proper skills to complete their tasks.
    • Assist in hiring and new employee selection.
    • Hold regular meetings with Team Leads and senior management and present KPI report in weekly company meetings.

    Benefits

    • Dynamic company culture with diverse growth opportunities.
    • On the job training, learning and development fuels career and personal growth.
    • Peace of mind - Fully paid health insurance coverage for you and your family.
    • Time for yourself - 3 weeks Paid Time Off (PTO). 5 days sick leave
    • 401k company match.
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