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Director of Field Services - Daytona Beach, United States - Wire 3 LLC
Description
Main Job dutiesManage Regional Field Service Team Leads
Create KPI reports and manage employee metrics to achieve overall success as measured against company objectives, including Cost Per Install, schedule availability, call-back service rates and overall customer satisfaction and report these metrics regularly to Vice President of Operations
Ensure all regions are staffed and resourced correctly and assist VP of Ops with future planning and regional resources.
Work Scheduling:
Create and manage work schedules while working with regional Team Leads to ensure capacity goals are met.
Assign Technicians to specific areas to ensure efficient allocation of Technicians in each region.
Work with other departments to ensure customer service demands are being met and using their resources to manage and escalate trouble tickets effectively within a Tech's schedule.
Resource planning:
Work with Team Leads to ensure adequate resourcing of team members, truck, tools in each region.
Take feedback from Team Leads and relaying it to the VP of Operations for procedural changes or updates.
Assist in planning new regions for the above resources and ensuring needs are meet within a given timeline.
Mentorship:
Train and mentor Team Leads to enhance their skills and knowledge.
Train new Teams Leads and ensure they have the proper skills to complete their tasks.
Assist in hiring and new employee selection.
Hold regular meetings with Team Leads and senior management and present KPI report in weekly company meetings.
Benefits
Dynamic company culture with diverse growth opportunities.
On the job training, learning and development fuels career and personal growth.
Peace of mind - Fully paid health insurance coverage for you and your family.
Time for yourself - 3 weeks Paid Time Off (PTO). 5 days sick leave
401k company match.
Job Type:
Full-time
Pay:
$75, $80,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Ability to Relocate:
Daytona Beach, FL 32114:
Relocate before starting work (Required)
Work Location:
In person
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