Call Center Associate - Daytona Beach, United States - Proctor Loan Protector

Proctor Loan Protector

Verified Company

Daytona Beach, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Title:
_ Customer Service Specialist_

FLSA Status:
_Non-Exempt_

Reports to:
_Call Center Team Lead_

Who are we? What do we do?

Company Overview:
_

What's the culture like at Proctor Loan Protector?_

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities.

We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?_
Fun work environment with a variety of work
Being part of a team
Career growth
Ability to highlight your skills
Feel valued
Great benefits, pay and culture
Tell me more about this role, what would I be doing?_

Job Summary:

Essential Functions:

Interact with customers and insurance agents to request or provide insurance documents, proof of insurance, collect payment information and conduct followup.
Answer calls professionally in a fastpaced Call Center atmosphere
Research required information using available resources and systems
Provide customers with product and service information
Maintain thorough knowledge of Loan Protector's products and services
Process "RUSH" payments, insurance documents and claims
Identify and immediately service or escalate highpriority issues prioritize and take initiative
Perform follow up customer calls when necessary
Document call logs and resolve call center work orders

Education and/or Experience

High school diploma required. Some college preferred.
Experience in a customer service or call center environment preferred
Insurance knowledge/experience a plus.

Knowledge, Skills and Competencies:

MS Office Suite
Excellent verbal and written communication skills
Adaptable and able to get things done under pressure with tight timelines
Customer service aptitude with excellent listening, analysis and problemsolving skills
Strong attention to detail, ability to work and excel in a team environment
Ability to work in a fastpaced, oftenchanging environment

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; reach with hands and arms; bend and perform manual tasks.
The employee will be required to communicate verbally and by phone
Visual acuity is required including color, depth perception, and field of vision
The employee must occasionally lift and/or move up to 15 pounds

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position.

Employee may be directed to perform job-related tasks other than those specifically present in this description.

Pay Ranges:_

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.

This job description is not meant to be an all inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time._

EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.