Field Service Engineer - Daytona Beach, United States - Brown And Brown

Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is looking for a Field Service Engineer to join our growing team. As a member of the Brown & Brown Information Technology team, you will provide internal support for employees at the local office as well as remote staff. The role requires a good combination of technical and customer service skills.

WHAT YOU'LL DO:

• Support the IT infrastructure for a department or office including the physical network, servers and applications
• Support the desktop environment and physical security at local office
• Conducts evaluation of the technology process problems and recommends solutions
• Provides support for complex computing environment in areas such as hardware, software and networks
• Perform support for special applications requiring extensive knowledge and expertise
• May design and delivery training for enterprise tools and applications
• Executes core administration tasks and functions in specific area assigned within guidelines and service levels
• Follow up on outstanding requests/incidents and ensure timely resolution
• Coordinate and support the use of audio and video equipment in conference rooms
• Identify and automate processes to improve customer support services
• Manage and monitor internal assets to ensure accurate inventory records
• Performs other duties as assigned

WHAT YOU'LL NEED:

• Windows desktop environments, Win 10 and Office 365 Suite
• Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy
• Security enablement on Mobile devices (iOS, Android)
• Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services
• File server knowledge and File Sharing systems, and SFTP applications
• Security products such as laptop encryption, backup, anti-virus
• Experience with remote desktop support tools, VPN and VDI environments
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Knowledge of Information Security, Network Security, Firewall Administration, System Administration

Preferred

• Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module
• SharePoint Security, role base security definitions and deployment
• Experience in an SD-WAN and/or MPLS network environment
• Previous experience working in a SOX and HIPAA environment a plus
• More than 4 years' experience working in an office/enterprise setting supporting Windows/MAC

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Discretionary Time Off (DTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.