- Assist candidates (via phone calls, emails, and scanned applications) with certification/testing process from registration to test delivery.
- Answer calls within management standards, consistently deliver quality call handling and meet established metric goals.
- Ability to multi-task in a fast-paced environment
- Basic to Intermediate computer software skills (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Ability to empathize
- Exhibit professionalism during all interactions with internal and external stakeholders
- Must complete full three weeks of training with no absences
- 1 year of customer service experience (call center, retail, restaurant, etc.)
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Mercy Medical Center - Baltimore, MD Baltimore, United StatesSummary · The Practice Communication Coordinator supporting Mercy's Cardiology team is primarily responsible for answering incoming calls to the Centralized Communication Center in a polite, professional, and efficient manner. The Coordinator will be the initial point of contact ...
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Call Center Representative - Baltimore, United States - Kennedy Services
Description
Job Description
Job DescriptionIn this position you will provide call center customer service support. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door to learn and grow with a fast-growing, global organization
RESPONSIBILITIES:
SKILLS:
EXPERIENCE:
Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.
As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.
Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy's expertise and experience provide the strategic advantage to get you to your next level.
Company Description
Founded in 1978, Kennedy Services is one of Maryland's oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.\r\r
Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.\r
\r
As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.\r
\r
Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy's expertise and experience provide the strategic advantage to get you to your next level.